2010 ATA Washington Summit attended by Improved Performance Solutions

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) March 15, 2010 -- Warren, NJ – (March 15th, 2010) Improved Performance Solutions is pleased to announce that they will be attending The ATA Washington Summit April 25th -28th in Washington DC.

“The ATA is bringing you new content at this year’s Washington Summit focused on the problems you encounter every day” says Tim Searcy, CEO of the American Teleservices Association. (ATA).

“The ATA Washington Summit is the contact center industry’s only conference offering complete insight into both operations and legislative issues that have a real impact on decision-making and outcomes throughout your business.”

“I am looking forward to seeing all of my colleagues from the ATA in Washington.” said Glenn Pasch, President and Founder of Improved Performance Solutions. “The ATA always provides cutting edge information that is not only informative, but easily applicable to your organization. I also find the ATA events great for networking.”

In discussing the importance of customer service training, Pasch said, “Call Centers and Contact Centers need to continually look for ways to improve the performance of their front line staff. Our focus is to help call centers and contact centers answer the question, “When your client’s customers are ready to engage, is your team trained and ready? I believe that excellent customer service=customer retention.”

Improved Performance Solutions is a consulting firm that specializes in developing management professionals, business teams and training structures for sales teams, call centers and customer service teams, no matter how small or large. Their focus is to provide the tools necessary for an organization’s employees to be effective and adaptable in these changing times.

Information on ATA Washington Summit can be found at http://www.atasummit.org/

About Improved Performance Solutions

Glenn Pasch founded Improved Performance Solutions because he deeply understands the day-to-day issues that affect an organization’s performance. He has more than 16 years of experience in the direct marketing industry, including hands-on sales training, project management, human performance improvement as well as organizational development and management consultant services. For more information, please visit http://www.ipsforyou.com .

Contact:
Glenn Pasch
President and Founder
Improved Performance Solutions
732-261-5472
glenn@ipsforyou.com

ATA     call center training     customer service training     Glenn Pasch     Improved Performance Solutions