A Step-by-Step Guide to Using Lean in IT

FOR IMMEDIATE RELEASE
San Diego, California, United States of America (Free-Press-Release.com) May 23, 2011 -- Overview
Managing the customer service experience and optimizing use of service provider resources is at the very heart of excellent service. In this intense and challenging hands-on two-day course, you will learn and experience the principles of Lean Thinking, and how to apply them to the challenges of an IT service provider organization.

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A Step-by-Step Guide to Using Lean in IT

Welcome visit Our WebSite:

https://www.servicemanagement101.net/pages/university-usm730-home

Lean is not just about eliminating waste; it’s also about satisfying the customer. This course uniquely combines the concepts and methods of Lean Thinking and Service Management Systems theory to explain and demonstrate how to ‘learn to see’ the customer experience, apply best practices with maximum effect, and operate a customer relevant and centric continuous improvement program.
What you will experience
Using a combination of tabletop simulators you will be immersed in the worlds of lean thinking, service management, and the challenges of a typical IT service provider organization.
What you will learn
• The origins, genealogy, and key principles of Lean Thinking - what makes it work
• The basic language and methods of Lean – how it works
• The origins of service management theory, and the key elements of a service management system, and key roles within a service provider organization

• How to apply Lean Thinking as the core of a continuous improvement program and basis for achieving service excellence
• How to use Lean Thinking to assess any aspect of your current operations, identify problems, state their impact, and select and apply corrective actions
• The ten steps to the Lean Service Management program, and their use in a continuous improvement initiative focused on the value service provides to a customer
Intended Audience

This course is appropriate for professionals working in any service industry, and especially those interested in how to apply Lean Thinking principles and methods to the challenges of managing a service provider organization. There are no prerequisites for this course.
Course Outline
Day One: The Management Demand for ‘Lean Thinking’
• Why Lean, and why some Lean projects fail?
• Principles of Lean Thinking
• Principles of Service Management
• Elements of a Service Management System and the Key Roles within a Service Provider Organization
• The Application of Lean Thinking to Service Organizations
Day Two: Translating Lean Thinking into Lean Action
• Principles of Outside-In Thinking and Customer Centricity
• The Lean Service Management 10-Step Program

For more information visit the website here:
https://www.servicemanagement101.net/pages/university-usm730-home

More information can be found online at https://www.servicemanagement101.net/pages/university-usm730-home

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