ACT Conferencing Rolls Out Online Self-Service Tools to Provide Customers with Greater Audio and Web Conferencing Efficiency

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) March 15, 2010 -- Lakewood, Colo., March 15, 2010 —ACT Conferencing is enhancing its online management offering with new and upgraded self-service options. ACT customer service professionals remain available to clients 24x7, and additionally, many ACT services are now accessible online to extend greater conferencing efficiency to clients around the globe.

As part of its new service offering, ACT now enables clients to order reservationless audio conferencing and web collaboration services online. New customers can visit http://www.actconferencing.com/services/order/order-service.aspx, and select unlimited monthly or per minute subscription plans that best suit their unique conferencing needs. Additionally, all ACT customers now have the option to pay and manage their bills online by registering at http://www.actconferencing.com/customer/account/customer-billing-center.aspx.

In addition to ordering services and paying bills online, ACT now enables customers to manage their services online. For example, Conference Director is a web-based tool that works with ACT Elite Audio Conferencing and allows a host to manage attended calls online. With Conference Director, the host can monitor participants as they join the conference, view participant information, change the order of participants during a question and answer session, and chat online with a co-presenter or the operator to manage time-sensitive conference details. This level of real-time information enables clients to make adjustments as needed, maintain control throughout the discussion, and enhance collaboration between speakers and participants. To view a demo video of Conference Director, go to: http://www.actconferencing.com/services/audio-conference/Conference-Director-Demo.aspx.

ACT also offers this level of real-time control for reservationless ReadyConnect® web and audio calls with Web Conference Control. ReadyConnect hosts can visit www.conferencecontrol.com to view and modify details of their web or audio conference in real-time.

ACT offers ReadyConnect customers the ability to create and manage their reservationless audio accounts securely online with iPortal. Using iPortal ReadyConnect customers can arrange new accounts and customize features for each call by selecting options such as recording, roll-call, self-mute or presentation mode, or they can launch ReadyConnect Web Meeting to share documents, presentations, web pages and applications online in real-time. ReadyConnect customers can also print a “wallet card” with account details, launch Web Conference Control and print a confirmation for themselves or participants with dial-in information. Finally, an account holder may view a list of his/her in-country and toll-free access telephone numbers. ACT provides access in 78 countries.

“Customer service remains our number one priority,” said Mark Kelly, chief operating officer, ACT Conferencing. “These new and enhanced online services are a direct result of ACT collaborating with cus

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