Advantages of Cloud-Based Workforce Scheduling Software

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) March 3, 2010 -- It’s no secret that cloud-based workforce scheduling software is taking call centers by storm. Whether you call it Software-as-a-Service (SaaS), on-demand, Web-based, or cloud-based workforce management, the benefits over traditional models are undeniable.

Cloud-Based Workforce Scheduling Software for Call Centers: Savings and Simplicity:

Every day more and more call center managers are switching to cloud-based workforce scheduling software. Why? Because they see how much time and money they can save—not to mention the headaches they can avoid—by leaving their spreadsheets and other manual systems in the recycle bin where they belong.

Cloud-based workforce scheduling software puts call centers in unprecedented control, enabling dramatic cost savings and making scheduling far more efficient. By switching from a traditional workforce management system to a cloud-based workforce scheduling software solution, companies can:

• Reduce Upfront Costs: Traditional workforce scheduling software solutions require a significant investment just to get started. From purchasing hardware, databases, and software licenses to the high costs of installation and IT staff to support the system, the traditional model simply doesn’t make sense. In stark contrast, cloud-based workforce scheduling software saves both time and money because there are no infrastructure costs.
• Get Started Faster: Rather than having to ramp-up to a three-month (or more) implementation, cloud-based workforce scheduling software enables companies to start managing their workforce in the cloud within a matter of days. And, since the solution is Web-based, integrating the workforce scheduling software with existing systems reduces costs, time, and headaches.

• Connect Anywhere: Since the software is hosted by the workforce management firm, companies can access the cloud-based workforce scheduling software anywhere—whether on the other side of the office or the other side of the world. All they need is a computer and a standard Web browser.
• Minimize Ongoing Costs: Cloud-based workforce scheduling software doesn’t just save money during the implementation phase. Companies save time and money in the long-term as well. The workforce management firm supports all maintenance of the system, including free software upgrades and troubleshooting. Companies also benefit from the ability to quickly customize or add modules via a single, Web-based interface.

• Pay-As-You-Go: One of the most attractive features of the cloud-based workforce scheduling software for any call center is the pricing model. Companies only pay for the capacity and infrastructure that are actually used. This usage-based, pay-as-you-go subscription pricing approach not only saves businesses money. Web-based workforce scheduling software enables them to quickly scale to manage the demands of unpredictable call volumes.

Cloud-based workforce scheduling software is quite simply changing the ways call centers operate. In addition to lowering initial infrastructure savings and ongoing maintenance costs, this on-the-fly workforce management software solution also gives call center managers the tools to schedule the right number of agents at the right skill level at the right time, increase overall schedule adherence, boost service levels, and improve both agent and customer satisfaction.

Learn more about cloud-based workforce scheduling software by calling Monet Software at 310.207.6800 or emailing info@monetsoftware.com. Visit Monet Software online at www.MonetSoftware.com.

About Monet Software:
Monet Software is a global provider of workforce optimization solutions for small and medium sized contact centers. Monet gives contact centers the solution to their two biggest business issues: meeting service levels and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people and processes to significantly impact customer service levels and business profitability.

Learn more about workforce scheduling software by calling 310.207.6800 or emailing info@monetsoftware.com. Visit www.MonetSoftware.com for more information.

More information can be found online at http://www.monetsoftware.com

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