AGIOS3 Attends Knowledge 11 with Well Received Apollo 13 IT Service Management Simulation

FOR IMMEDIATE RELEASE
Albany, New York, United States of America (Free-Press-Release.com) June 8, 2011 -- Albany, NY, June 7 2011 – AGIOS3 Attends Knowledge 11 –(Global ITSM User Conference hosted by Service-now.com) with Well Received Apollo 13 IT Service Management Experiential Learning Simulation

AGIOS3 (www.agios3.com) attended Knowledge11, the Service-now.com global user conference in San Diego (May 2011) - the educational and networking event of the year designed to help transform IT in a new era of software. Conference attendees from a wide range of organizations were treated to a “sold out” AGIOS3, licensed Apollo 13 IT Service Management Experiential Learning Simulation that engages various ITILv3® processes necessary to enable ground staff and the crew to resolve problems and to make timely changes to the spacecraft configuration and its trajectory. Student comments declared the mission a success – “It was an excellent learning experience – one I would highly recommend to anyone looking to gain a practical and working knowledge of IT Service Management.” Students brought home a deep understanding of the dependencies between processes, changing priorities, the cost of not doing it right, and how responsibility and process chaos can add to the complexity of decision-making.

A post "mission" review included ITSM best practices in configuration management, problem management, service-level management, and change management. In a globally connected, information-based business world, IT Service Management is core to the businesses innovative growth. A picture perfect lift-off for the AGIOS3 Apollo offered uniquely experiential learning through a cohesive, team environment where inspired students brought home the importance of proven process – one that can bring IT infrastructure “home safely” or leave it “lost in space”.

Interested in blasting off with the AGIOS3 team? For more information on bringing the Apollo 13 ITIL Simulation to your organization or to learn more about how AGIOS3 IT Service Management solutions can make your mission a success, contact AGIOS3 at info@agios3.com.

About AGIOS3
AGIOS3 fuels innovative, rapid, low-risk, cost-efficient, solutions focused on people, process, technology and management standards firmly rooted in the industry best practices of ITILv3, CoBIT, CMMI, Six Sigma, and ISO standards. Align, Govern, Improve, Optimize, and Serve best practice implementations for SaaS, IT Service Management and Cloud Computing.

For more information about AGIOS3 or this particular news story, please contact:
Rachel Slater, AGIOS3
518.591.4690
marketing@agios3.com
www.agios3.com.com

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