Andrew Wall starts a new training program focusing on customer care

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) March 26, 2010 -- Andrew Wall of Sandler Training has begun a new 12-week training program that focuses on training frontline employees who deal directly with the customer. It helps managers prepare their staff for first contact with a customer and enable them to recognize a true business opportunity, rather than someone who is just shopping around.

“This program is designed to make sure you maximize your business efforts by providing the skills and confidence required to turn average clients into significant customers.” says Andrew Wall of Sandler Training. “We train you to recognize communication roadblocks that could prevent customers from expanding their business with your company.”

The program runs for 12 weeks and teaches not only useful communication skills but also tactics to deal with difficult customers, up-selling and cross-selling as well as communicating on a professional level. The program helps you understand your own company better by making you ask the right questions on your current customer care strategies.

“The Strategic Customer Care program offered at Sandler Training is not a quick-fix. It’s a long term reinforcement coaching that will differentiate you from your competitors.” states Andrew Wall.

Sandler Training is the Global Leader in Management, Leadership and Sales Development with over 220 locations in 26 countries. Andrew Wall locally owns the Sandler Training Milton centre. To learn more about Sandler Training’s professional development services we welcome you to visit us at www.wall.sandler.com

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