ArribaTel is Set to Offer Non-voice BPO Functions

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) April 8, 2010 --
April 5, 2010 – Cagayan de Oro City, Philippines – Arriba Telecontact Inc. – the pioneer outsourcing call centers in this city and one of the leaders in the Philippine call center industry is set to introduce Non-voice BPO Functions as one of its services it can provide companies and businesses searching for non-voice functions in the outsourcing call center industry and for telemarketing Philippines dispatching.

An Everest Research study in the US forecasts that the trend for outsourcing call center in India and the Philippines is headed towards non-voice BPO functions. This is an unexplored segment in the BPO industry in the Philippines and may be the key to its potential growth.

Compared to a voice-based Philippine call center, there is limited awareness for the marketability for non-voice. A number of companies have already begun outsourcing call center that provide non-voice functions. Exploring the Philippine call center industry’s current capacity and future potential for non-voice BPO services appears to be financially rewarding. The study maintains that the BPO market remains under-penetrated. The global BPO market is estimated at about $450 billion and Indian BPO’s last year comprised only $8.4 billion, which is roughly 2% of the global market. This clearly reflects the potential of the industry, especially for the emerging outsourcing call center industry in the Philippines.

Success in voice-based BPO services has made the Philippine call center industry the second largest low-cost BPO destination after India. Given the early start of the Indian outsourcing call center market, the Philippines is unlikely to replace India as the nerve-centre for voice or non-voice BPO’s, but always has the potential to gain a large chunk of the market share as well as emerge as an important satellite delivery location.

Visit http://www.arribatel.com/ and see how to maximize any BPO business in the Philippines by saving as much as 20% on costs.

About ArribaTel

ArribaTel has been in the global outsourcing call center industry since 2005 and its CEO, Engr. Elpidio M. Paras, has been a prime mover and strong advocate for ICT (Information and Communications Technology) awareness and empowerment throughout the southern industrialized region of the Philippines. Among his other ICT related ventures are cable television, broadband Internet Service Provider, medical transcription, an English language training center and a software/webpage development and SEO company.

outsourcing call centers