Auto Dealerships to recieve FREE Live Chat Software with CRM Solution

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) June 29, 2010 --

Business Development Concepts announced today it will give away its live chat software solution with every copy of its CRM solutuon. “We are a company that provides CRM software and business development consulting to the automobile retail industry. We recognized key deficiencies with live chat offerings being marketed to automotive retail market today. Most live chat solutions targeting the automotive retail sector lack integration to CRM, BDC. ILM or DMS Systems.” Said Eugene Gonzales, Chief Consultant for Business Development Concepts. "We had been working with dealerships for a decade providing customer relationship management and setting up business development centers. It makes me cringe to see another salvo of data, consolidated solutions are a must, we are working with web design customers to tie our crm solution to dealer web sites to provide a customized web site experience based upon the customers purchasing and service patterns. Live Chat is much more that just a text conversation, when integrated with the CRM solution the operator can inform the chatter that their lease is coming due for example or in need of warranty work. Live Chat for Automotive Retailers should provide this information to Chat operator. Implementing Live Chat for Automotive retailers is similar to setting up a CRM or BDC solution proper training and implementation is key to success. Just as we experienced with CRM, Live Chat migrating into the service department is slow to adoption but can increase efficiencies dramatically when deployed correctly. Dealerships should be looking at CRM companies to provide their Live Chat solution. In the very least make sure the Live Chat solution is not a brick wall and can integrate with their other systems.

Live Presence Chat Software Solution enables retailers to engage prospects visiting their web sites to offer assistance in the sales, service and parts departments. Chat can refer to any kind of communication over the Internet, but is primarily meant to refer to direct one-on-one text-based chat. Chat has become popular over the past couple years as a support and sales tool where the user can instant message from right in the web browser.

For more information visit http://www.live-presence.com or http://www.bdcsoftware.com or email Eugene@bdcsoftware.com for a online demonstration and free consultation.

automotive crm     automotive dms system     Automotive Live Chat