Business Training Works Offers New Customer Service Training Courses

FOR IMMEDIATE RELEASE
Ellicott City, Maryland, United States of America (Free-Press-Release.com) May 9, 2011 -- For Immediate Release


Port Tobacco, MD -- May 9, 2011. Understanding the importance of customer service in closing the sale and keeping loyal customers across industries, Business Training Works updates its current line-up of customer service training courses being offered to its clients, all available onsite.

Business Training Works, with a goal of offering a range of options to their clients, says the new courses include customer service training, telephone customers service training, healthcare customer service training, retail custom service training , and more. These customer service training outlines are accessible from the updated website.

Business Training Works is aware that having a wide array of programs for their clients is an important aspect. These training courses are in line with the company’s role as the provider of exceptional customer service trainings that are designed to help organizations in drawing service strategies and in resolving standards on behavior whenever employees encounter customers.

Some of the available customer training courses are Customer Service Excellence and How To Deliver Exceptional Value to Today’s Busy Customer; The Customer Connection and the Twenty Essential Communication Skills for Giving Better Service; Coaching Customer Service and the Ten Essentials for Coaching, Motivating, and Getting the Best Out of Front-Line Employee; Creating a Service Culture; Professional Telephone Courtesy and Customer Service;

Exceptional Retail Service; Confidence and Professionalism for Call Center Employees; Customer Relationship Management 101; and, Delivering Exceptional Client Services and Building Lasting Partnerships, to name a few.

Business Training Works is a firm that takes pride in its network of consultants and facilitators who can conduct a variety of trainings, be it a one-day training or full-service consulting. These people boast of impressive credentials being experts in the fields of healthcare, hospitality, retail, cable, professional services, business etiquette, business writing, customer service, sales, and more. Having been in the business for more than a decade, Business Training Works has worked with known brands in the United States, including BMW, Equifax, The United States Coast Guard, Fitch Ratings, and Wachovia.

To read about the description of the courses being offered by Business Training Works and other information related to the wide range of services that it offers, interested parties may visit their website at www.businesstrainingworks.com.



Business Training Works, Inc.
301.934.3250
9015 Katie Court
Port Tobacco, MD 20677

info@businesstrainingworks.com
http://www.businesstrainingworks.com/

customer service training     healthcare customer service tr     retail custom service training     telephone customers service tr