Call Accounting Software for Large Businesses

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) December 22, 2009 -- Introduction

Call accounting software is used by businesses to capture, record, and cost phone usage events. Without call accounting software, organizations must manually collect call data and have few options when it comes to billing, charging, managing, or planning for phone time. As we’ll discuss below, organizations can use call accounting software for all of these purposes and much more!

The Need for Call Accounting Software

To understand the need for call accounting software, let’s take a look at a fictitious example. Let’s suppose that XYZ Corporation is located in Phoenix, Arizona and has ten branches scattered across the Western United States. Let’s also assume that the corporate office pays for all property expenses, utilities, salaries, and any other expenses related to each branch office. At the end of each month, XYZ sends a detailed lump sum bill to each branch manager itemizing these expenses.

Fred Jones, the CEO of XYZ, wants to make sure that managers at all levels have the reports needed to make good decisions. Some of these reports include information about phone calls. For example, the VP of Sales needs a monthly summary report showing him how many outgoing sales calls are being made at each location. He uses the information in this report to evaluate the performance of each branch sales manager and to help forecast future sales revenues. Branch sales managers need daily and weekly reports (maybe even real-time data) to identify how many calls are being made and received, the average length of each call, the geographic focus of each salesperson, and the average sale per call.

At a corporate level, the CFO needs to allocate telecom expenses by each branch office. At a local level, the Branch Controller needs to allocate expenses by the individual departments within the branch. The Branch Controller must also ensure that clients are being accurately billed for telephone consulting services provided by the company.

The IT manager needs a monthly report showing him the trunk usage levels at each location in order to ensure that the phone system is operating well, and that the company isn’t missing calls and/or paying too much for telephone lines (especially non-working lines). The IT Manager also wants to make sure that the phone system isn’t being abused. Toll fraud, employee phone abuse, and other potential security risks require phone usage to be monitored on a real-time basis.

In addition to the critical reports listed above, XYZ needs to be able to create phone call reports on an as needed basis. Fred wants access to all of this information in real time without spending a lot of money.

The Solution – Call Accounting Software

The good news for Fred is that he can run and schedule all of these reports without ever leaving his office. Call accounting software, such as the WIN-SENSE 32, can provide the information and reports needed to help XYZ make the best possible business decisions.

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