Capita’s National Conference on Channel Shift in the Public Sector - Friday 27th January 2012 – Central London

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) November 29, 2011 -- With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s National Channel Shift in the Public Sector Conference focuses on the challenges and benefits of moving towards ‘Digital by Default’. As advances in technology continue to expand the world of communication and service provision, learn how to harness the opportunities arising from these new contact avenues.

This conference highlights emerging and established best practice in the management and provision of multiple channel service delivery, including social media. With the Cabinet Office announcing funding for the ‘Digital by Default’ delivery programme to ensure that the range of digital services continues to grow, this crucial conference explores the variety of models for successful channel integration and the critical issue of promoting digital inclusion in all communities.

Attend this timely event to gain transferable knowledge from award winning case studies and learn from an assortment of public sector organisations, including representatives from police, housing, health and local government, on how best to provide a personalised and effective service for all citizens including:
- Measuring efficiency savings through channel shift
- Maintaining consistency and quality across all channels
- Utilising innovative technology in service implementation

Speakers include:

- Chair: Jo Causon, Chief Executive, Institute of Customer Service
- Leigh Smyth, Managing Director, Race Online 2012
- Amanda Derrick, Programme Director, Connect Digitally, Department for Education and Hertfordshire County Council
- Jo Hall, New Media Communications Officer, Nottinghamshire Police
- Neil Kenwright, Customer Access Manager, One Vision Housing
- Jane Kendal, Head of Service, Gateway Delivery Manager, Kent County Council
- David Hammond, Acting Engagement and Communications Manager, NHS Sefton

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