Catalog Retailers: Expanding Customer Service Without Expanding Costs

FOR IMMEDIATE RELEASE
Kendall Park, New Jersey, United States of America (Free-Press-Release.com) October 6, 2010 -- With all the customer service providers out there, TREC Global offers a value proposition in terms of providing service regardless your customer base size. Providing customer support to catalog retailers is our specialty.

* Flexibility: we understand that being able to adapt to your company's culture and customers is critical to your success. TREC Global offers flexibility in terms of:

o Pricing: based on the volume of work, we have different packages to offer based on your budget and your needs. We always make it a point to provide the most cost efficient solution to your customer support needs.
o Coverage: we can cover 24X7 requirements, from dedicated to shared representatives, regardless whether it's phone, email or chat support, our availability adds value to your customers making your company accessible in any means and anytime.

* Quality: we don't do lip service - we provide quality customer experience. Our representatives are trained and seasoned by experience, managing every customer's expectations, from a simple question to the most difficult scenario. We are also equipped with the most efficient technological resources to enable delivery of efficient and effective customer support.
* Branding: we understand that by choosing us as a provider, we become the first contact of your customers, representing your brand and organization. TREC Global values our clients' identities and in every aspect of our customer support solution, we make sure that your branding is reflected in our representatives, in our technology and in our culture. We go beyond being your provider and we become an extension of your organization.

* Expertise: our experience in supporting catalog companies ranges from clients who offers apparel, electronic gadget, gourmet food, luxury items, organic products, furniture and household items, novelty goods and a lot more. With years of experience in continuously providing support to our past and current clients, we guarantee our ability to deliver the best customer support for catalog companies.
* Cost Effective: savings in terms of labor cost and infrastructure maintenance are the primary advantage of outsourcing customer service to us. With very flexible terms, we can cater to your seasonal and continuous customer support requirements.


What can TREC Global do for you?

* Customer Service: Refund and Exchange Processing, Order Processing and Fulfillment, Inbound Sales, Product Information and Dispute Resolution.

* Web and IT Service: IVR Design and Creation, Website Design and Creation, CRM Design and Creation, Online Marketing, Catalog Design and Creation and Graphic Design and Creation
* Backend Process Support: Accounting and Payroll, Data Entry and Compilation, Recruitment, Vendor Management, Business Analysis and Consultancy

How does TREC deliver?

TREC Global covers every channel of communication to make it easier for your customers to reach you. In each point of contact, we ensure that your customer's needs are fulfilled and that we have represented your company with utmost professionalism and efficiency through:

* Phone Support: from the time your customers dial your number, their customer experience starts. From the IVR to our agents, we assure your customers high quality and efficient service - from placing their order, updating their account, providing information or even recommending products for them to try, our representatives are highly trained to handle every customer concern.
* Chat Support: as an alternative to phone support, chat support is one of the most efficient ways to connect with your customers. We make sure that your customers experience the same TREC Globalpersonalized, professional and efficient service. It's almost the same as talking to a representative over the phone.
* Email Support: being the 2nd preferred method of communication in reaching customer service, email support is a service which we offer to our clients wherein convenience and accessibility is presented to your busy customers.

Special Packages and Promotions

For August we are offering a one-time special to our new clients. If you sign up in August to help with your holiday call volumes you will receive a 10% discount on your services for the rest of 2010. To learn more about this, contact our Business Development Department at (866)980-TREC or email us at sales@trecglobal.com, or you can fill out our feedback form and one of our representatives will call you back within the day.

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