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Conversion Training for AMCORE and Harris Bank, BMO Financial Group

September 2, 2010 Human Resources news in Chicago,Illinois, United States of America

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This is an example of what a Training Analyst conducts during a conversion. In this case it is the conversion of Harris bank, BMO Financial Group and AMCORE Bank.

FOR IMMEDIATE RELEASE
Chicago, Illinois, United States of America (Free-Press-Release.com) September 2, 2010 -- Training Analyst

Attend AMCORE meetings to represent the Learning Team and to provide updates to the Learning Team

Track issues that are relevant to training and will need to be included in training or affect current training and procedures including issues for the OLB Conversion

Learn the current AMCORE system

Develop or update available training materials for the current AMCORE system to provide for Contact Center Conversion Training

Develop training materials that address key issues for Contact Center Conversion Training

Develop and maintain an AMCORE Conversion site for the Contact Center. The site includes:

Customer Letters

Training Materials

Procedures specific for AMCORE

Product Mapping

Other Reference Materials

Updates on Conversion Issues/ Communications

Other items as needed

Determine role in providing assistance/ training/ communication for the current AMCORE Contact Center

Determine, plan and implement an AMCORE Conversion communication plan for the Contact Center

Coordinate a training schedule with Workforce Management and Contact Center Management

Review current eLearning, procedures and training materials to determine if updates are needed for the AMCORE conversion

Update eLearning, procedures and training materials for the AMCORE conversion

Deliver conversion training as scheduled for Contact Center customer facing employees (approximately 250 employees) and others if determined needed

During conversion, provide Contact Center floor assistance

Assisting with employee questions

Assisting in tracking issues

Making adjustments to procedures, conversion training materials or eLearning as needed

Continue to coordinate communication for Contact Center employees

Once conversion is complete, determine needed information/ training for the OLB Conversion for former AMCORE customers following the processes outlined above

More information can be found online at http://chicagoinstructionaldesigner.com/Home.html

free-press-release.com contact center conversion training conversion training materials develop training materials AMCORE consultant conversion e learning Harris Bank instructional design Product Mapping Training

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Contact Information

Name: odmanagement.com

Company: Instructional Design Consultant
Telephone: (630) 325-5000
Email: ***@hotmail.com
WebSite:
http://chicagoinstructionaldesigner.com/Home.html

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