DISSATISFIED CUSTOMER TURNS TO SOCIAL MEDIA TO VOICE COMPLAINT

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) February 23, 2012 -- CHAPPAQUA, NY – February 23, 2012: Dissatisfied customer, Jessica Braun, turned to social media to voice her complaint about poor service performed by Safelite AutoGlass.

“When I found out that there were damages to my windshield caused by the Safelite technician, I called the Safelite customer service number and did not feel satisfied with the response. I then posted about my experience on Facebook, Twitter, YouTube and some additional sites.”

Her effort came with mixed results, reported Braun.

“I received immediate comments on Facebook and YouTube in response to my posts. Several people, whom I presumed are employees of Safelite, defended the company and one of them even called my complaint ‘blasphemy’,” stated Braun.

“There are obviously people at Safelite who monitor these social media sites. At least it is all on record. I was somewhat surprised that Safelite did not delete my posts on the company’s pages. Although Safelite insists that they will not be held responsible for damages caused by their technician, it is somewhat comforting that my posts will stand as a warning to other customers before using Safelite’s services,” said Braun.

“I would recommend that other dissatisfied customers turn to social media to share their concerns. Many companies, especially larger businesses, outsource customer service to centers outside the USA for an even more dissatisfying experience. Social media may be the only way to make your voice heard,” advised Braun.

Braun’s comments and responses by Safelite can be viewed online at: http://www.facebook.com/safelite and http://www.youtube.com/watch?v=_Hcz_JPtzis

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