Eldora Gold Boiler News: Market leader - heateam bags Field Service Award

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) May 3, 2011 --
We are pleased to make known that the service division of BDR Thermea, named heateam, has won in the 2010 National Customer Service Awards in the Field Service category. Get the most recent boiler technology from Potterton to avoid falling into scams, elaborate boiler room speeches, online salesman caution and fake boilers and heateam. Eldora News Resources online newspaper will keep you updated with the latest technology news.

Heateam triumphed over other finalists Rentokil, Thames Water and Royal Mail to get the prestigious award after a presentation to the judges, demonstration how we give customer service, training and quality with zeal, passion and professionalism.
“We were amazed with the prominence of teamwork from this entry and how each person is encouraged to take responsibility for customer service. It resulted in more efficiency for the business and a better encounter for the customer, which is what this award is all about. A worthy winner,” said the judges.
The accomplishment was declared during the awarding ceremony in London on December 7, hosted by comedian Kevin Bridges. The award was presented to the Field Service Manager of South region, John Orris.

“Our field service engineers work diligently to keep our customers happy and warm. A typical day may see them carrying out repairs, carrying out routine boiler service, working with a contractor or installer to explain our products or just presenting the homeowner how to get the best out of their system,” said Customer Service Director Lee Robinson.
“They sometimes call when the homeowner is upset or angry, and always try to leave them relaxed and happy. The recent weather conditions have been hard for everyone in the heating industry and our engineers have been affected by the ice and snow like everybody. But they have pulled together and worked for long hours under difficult conditions to try and get to people in the soonest time possible.
“I am so proud to add this accolade to our recent service centre success where we’re ranked seventh in the 2010 Top 50 Call Centres for Customer Service.

Lee adds, “I want to thank everyone in heateam for their commitment and hard work that made us the best service provider in the heating industry.”
heateam, BDR Thermea’s in-house service department has a national network of more than 280 professional Gas Safe registered field service engineers. They offer support and service for all Potterton, Baxi, Remeha and Main domestic boilers, Heatrae Sadia and Santon hot water merchandise and Valor fires. The service centre based in Warwick is open 363 days a year.
For more information visit the heateam website or call 0844 335 2266.

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