GlobalVision Meets Translation Quality Requirements for 99% of its Survey Respondents!

FOR IMMEDIATE RELEASE
Westborough, Massachusetts, United States of America (Free-Press-Release.com) January 27, 2012 -- GlobalVision International, Inc., a specialist in software localization, medical translations, document translations and website globalization, announced today the results of its 11th annual customer satisfaction survey.

After each project delivery, the company’s translation management system, gvAccess.com, automatically surveys clients to track key metrics of performance on every project. This ensures that all customers have the ability to comment on the quality of each delivered project.

Since the survey process was automated, many advantages have emerged. This includes identifying and addressing issues promptly and accurately, improving processes where needed, better aligning resources to requirements, and ensuring client satisfaction with virtually every project.

Here are the highlights of the survey's results:

99% said that the quality met their needs
94% said that projects were delivered on or ahead of schedule
97% said that the budget was met

Such phenomenal results do not happen by chance or by sorcery. Here is how GlobalVision achieves them:

97% of the respondents said that the dedicated project manager contacted them promptly after the project was approved
98% said that their phone calls and emails were returned in a timely manner

98% said that GlobalVision set project details and expectations correctly at the beginning of the project

Overall 69% of the respondents rated the service quality as very high and 26% rated it high. No one rated the service as low or very low!

“Our top priority is not only to make each and every client fully satisfied, but also to ensure that their end-users are satisfied,” said Nabil Freij, President of GlobalVision International. “We raise the bar in the industry when we say that we have fulfilled our duty only when our clients’ end-users are successful. It is the attention to detail and that smart execution that make the real difference in our service-oriented industry!”

Here is a sample of the comments GlobalVision received.

“Jobs well done during a time when we have had multiple projects of varying sizes and priorities on your plates, plus we had multiple updates on some of them, and yet your project manager maintained his composure and organization, delivered on time with the usual good quality. I appreciate the quality of your service so much it's hard not to sound like I'm a paid advertiser for you.”

“Your project manager was extremely responsive during the project. For a brief time, there was a possibility of increasing the scope, and he and the account manager addressed the changes quickly and professionally. It was a pleasure working with them!”

“We are always very satisfied with the level of service we receive. We highly recommend your services to anyone needing translation services.”

“We have had a very positive relationship with GlobalVision and we will use them again when we have the opportunity.”

“Once again, GlobalVision's staff met AND EXCEEDED all my expectations for prompt and professional service, delivering the work ahead of schedule.”

“Always wonderful working with such competent professionals. The project manager is outstanding in his ability to juggle multiple projects and exceed delivery expectations. We've increased the number of languages to up to 30, and I see no difference in delivery times nor increase in any quality issues. Thanks so much!”

“Always a great job! Well done! Thank you! We continue to promote your work to our 65+ business units.”

About GlobalVision International
GlobalVision International, Inc. specializes in providing translation and localization services to industries involved in developing, manufacturing and releasing international websites, medical products and software applications. The company is equipped with experts who can convert your products, literature, software, documents and websites from and into all commercial languages.
To learn more visit our website!

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