Launching a new online eCommerce site can be a very frustrating and at best, a hit and miss adventure unless done properly. Luckily, Australian based Entrepreneur, Andrew Wishart has vast experience in this field. After previous successes starting online eCommerce stores in different countries around the globe, creating his latest business in Australia was an easy decision and one that has proved to be a sound investment.
Andrew's latest business is selling Golf GPS Units and Sport and Fitness Electronic Gadgets to Australian customers via his new online store http://www.sportgps.com.au. Many months of development behind the scenes went into the site and teaming up with various strategic partners have led him to a successful launch. The site officially launched in August of 2012 and in the months since launching has proven to be one of the most popular sites within this niche in Australia.
During the launching of the site, Andrew spent alot of time sourcing the right products and teaming up with some of the leading brands in Golf and Sport and Fitness in Australia. SportGPS now proudly gets supply of their products in Australia from the likes of Sonocaddie, Garmin, Bushnell, Bolle and Sureshot just to name afew. They have become official authorized distributors of those brands in Australia which in itself has been quite an achievement. In doing so they can offer their customers Australian Warranty and Support on all their products. Knowing that customers want the peace of mind with their purchase, SportGPS offers Australian Warranty on every product they sell. Even if they were to sell an imported product, SportGPS will manage the Warranty on behalf of their customer and send out a replacement unit at their own expense.
What sets SportGPS apart from the rest is their service and support. Andrew likes to take a "hands on" approach to ensure that the customers are looked after. In saying that, he regularly takes it upon himself to respond to clients needing help or answers to their enquiries.
Some of the important points that Andrew believes makes for a good online eCommerce business ares:
- Choosing products that you have a passion for makes the whole process alot easier says Andrew. It takes alot of the pressure off your shoulders when you know the products intimately. This in turn makes supporting the product and the customers a breeze.
- Ensuring that the customer is always looked after is a priority. Being an online business has its drawbacks and making sure that customers questions are answered in the quickest possible time is key. When possible, SportGPS customers can get a response within mere minutes of making an enquiry. Having said that, in almost 100% of cases all enquiries are answered the same day they are received.
- Offering multiple payment options for prospective customer. In this day and age, many people are wary of leaving their credit card details to someone they don't know. SportGPS for this reason offers 3 different forms of payment to its customers. Customers can pay for their order either by Credit Card, Paypal or Offline Direct Bank Transfer for extra peace of mind.
- Speed of delivery of ordered items is imperative. There is nothing better that a customer ordering today and receiving their order the very next day. That is why all orders received are shipped same day via EXPRESS POST within Australia.
SportGPs plans to begin 2013 with the launch of new products ranges to their store. Expect to see Popular items such as Action Cameras, Helmet Cameras and in Car Digital Video recorders on the SportGPS website over the coming months. This will give customers and visitors to the site access to a wide variety of items to choose from.
SportGPS now serves in excess of 8000 shoppers per month and growing month over month. These numbers are set to grow exponentially as new product ranges are added and word continues to spread throughout Australia of the products, support and service received from SportGPS and their staff.