GOVERNMENT FUNDING ENSURES TOP STAFF PERFORMANCE FOR WEST MIDLANDS DEBT RECOVERY FIRM

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) December 1, 2010 -- At the end of the course, the individual will also receive a cash amount of at least £100 depending on the time taken tsyo complete the course.

With jobs available becoming scarcer and businesses facing fiercer competition, the importance of staff performing to the best of their ability is fundamentally important to providing a high level of service whilst tackling the criticisms typical within the debt recovery sector.

These courses cover a wide range of subjects to assist them in their careers with the firm and are also a valuable asset to the individual’s CV, ability to carry out their job description and provides a feeling of value from the company assisting in morale and performance improvement.

Symon Everett, Managing Director, says

“We feel it is important for our clients and ourselves that all staff are given the opportunity to carry out the qualifications in their working department. In addition, by including key skills allows the member of staff to learn and achieve at least a level C in English and Maths and provides our employees with a feeling of worth, retains staff and results in developing their skills, providing them with a better understanding of their working role within this industry sector.

As a company, we strive to provide an excellent level of service to our clients and this begins with our staff”.

Since ‘CCSG’ introduced training in NVQ’s for their staff, over 50 employees have successfully achieved in passing the relevant qualification, with a further 28 employees due to complete within the next 3-6 months. This is in addition to the compulsory standard training each employee receives.

Course titles include:-

Contact Centre Level 2
NVQ Level 2 in Team Leading
Business Administration Level 2
Management Level 3
Information Technology Level 2 and 3

The costs of carrying out these courses range from £500 to £1200 and are managed by an external training company, JGP Training. CCSG Currently receives funding for the course fees from a Government scheme but cash incentives are funded by the company themselves.

CCSG’s NVQ Assessor, Rachel James, adds “I am in charge for overseeing the qualifications. External assessors visit the offices every 2 weeks to complete their assessments with the candidates. I personally feel that this is an extremely strong offering that the company has to offer its staff and shows how proactive we are in looking after them, whilst also providing our customers with the best possible service”.

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