Harford County Division of Emergency Operations Attains Highest Accreditation

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) October 20, 2009 --

Winston Salem, NC – October 20, 2009 -- InterAct Public Safety Systems, a leading provider of safety and security software used by government agencies as well as private sector businesses, today announced that one of its customers, the Harford County Emergency Operations Center located in Hickory, MD, has attained the highest accreditation possible, as an Accredited Center of Excellence (ACE) for the use of its Fire, Police and Medical protocols. The Harford County EOC is only the second center in the world to achieve all three levels of accreditation, with the first center being in Alberta, Canada.

“I am extremely proud of the men and women of the Harford County Emergency Operations Center who worked hard to achieve the highest accreditation possible,” stated Harford County Executive David R. Craig. “The Harford County EOC has served the citizens of Harford County with excellence and exemplary service for many, many years. To attain this international recognition makes the accomplishment so very special for Harford County.”

Ross Coates, public safety communications manager for the Harford County Division of Emergency Operations stated, “The use of InterActCAD, and its certified integration with Priority Dispatch's ProQA in all three disciplines, has given our call takers and dispatchers the necessary tools to provide outstanding service to the citizens and responders.”

The National Academies of Emergency Dispatch (NAED) ACE Program requires a detailed self-study based on the Academy’s Twenty Points. The self-study covers everything from the center’s description to procedures outlining a quality improvement plan, continuing dispatch education and compliance with life-saving emergency dispatch protocols developed.

The Academy’s Board of Accreditation reviewed the Harford County EOC application, the center’s documentation and conducted an onsite visit for verification purposes.

Commenting on receiving the highest level of accreditation possible, Manager Ernie Crist of the Harford County Division of Emergency Operations stated, “We delighted to be recognized for the professionalism of our staff and our commitment to excellence in Fire, Police and Medical dispatch. Harford County has some of the finest dispatchers and emergency operations personnel in the state and this award is a tribute to their outstanding work and performance,” Crist commented.

The Harford County Division of Emergency Operations is responsible for the emergency dispatch of all police, fire, and EMS related calls for Harford County, and serves a population of nearly 245,000 people covering more than 450 square miles.

About InterAct Public Safety Systems

Founded in 1975, InterAct Public Safety Systems, provides integrated multi-agency, multi-jurisdictional public safety and homeland security systems technology. The InterAct Connections Framework™ is the foundation upon which customized comprehensive public safety solutions are built and presently used by more than 2,000 government agencies and private enterprises globally. The Company’s advanced Next Generation telephony, computer aided dispatch/mapping, mobile data sharing, and records management systems deliver emergency responders the vital information they need to protect their communities. InterAct is an ISO 9001:2000 certified company and all applications are available for purchase on GSA contract. For more information, please visit www.interact911.com.

More information can be found online at http://www.interact911.com/

ace     Emergency Operations     Harford County     interact     public safety systems