Help Desk Software, IT Helpdesk Tool-ManageEngine ServiceDesk Plus

FOR IMMEDIATE RELEASE
Pleasanton, California, United States of America (Free-Press-Release.com) December 18, 2010 -- ServiceDesk Plus is a web-based help desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

ServiceDesk Plus comes in 3 editions - Standard, Professional and Enterprise Edition.

ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, sla management, email integration, LDAP, AD integration, API integration, custom request form, user survey, flash reports, multi-site support, help desk reporting.

Self-service portal to enable login for users to submit their trouble tickets
Web-based knowledge-base system for users and technicians to search and add the troubleshooting docs
NMS Integration to integrate with Network Monitoring Software for tracking events and network failures
Service Level Agreements to set escalation levels for the SLA violations
Multi-site functionality to manage requests, assets and technicians separately for different sites in your organization
Email Integration to handle all the help desk emails sent by the users

Notification alerts via email or sms, to inform users or technicians for request handling
Request scheduling to manage and track the preventive maintenance tasks
API integration to integrate your web-based help desk software with any third-party software
Active Directory integration to enable user authentication with single sign-on functionality
Robo technician to automate the "reset password requests"
Request survey to know the technician competent level and user satisfaction level on request resolutions
Flash Reports to get a consolidated view on what is happening with your help desk

Help Desk Reports to schedule and review the reports based on Request-status, SLA-violation and many more from the list of default reports or to create your own custom reports

ServiceDesk Plus asset management helps you manage and track all the assets in your organization. It includes integrated Asset Management, Purchase Management, Contracts Management along with Help desk(Standard Edition Features). The Asset management also comes with Software compliance & license tracking, Product Catalog, Asset Reports etc.

Asset scan to add all assets across the organization without any manual effort
Track information pertaining to all the assets and relate each request to specific assets

Automatic asset discovery to detect and update the hardware and software changes periodically
Remote Control to access any workstation in your network
Asset relationship to find out the dependability of an asset
Dynamic asset groups to manage asset based on its properties
Product catalog to create and manage a comprehensive list of all the assets and product types that your organization owns
Software license management to track software usage, license violations and ensure compliance
Software license compliance to maintain accurate software information for software audits

Software usage tracking to manage the purchase of frequently used software
Purchase management to track and manage your IT purchases, Generate POs and automatically create assets from POs
Contract management to track all your support/maintenance contracts and lease agreements and get alerted when contracts are due for expiry

ServiceDesk Plus ITIL ready helps to streamline your IT service with the ITIL best practices easily. The workflow designed out of the box helps you implement without any expert consultations. It includes Incident Management, Problem Management, Change Management, Release Management and Configuration Management Database (CMDB).

Incident Management - Restore normal services as soon as possible with workarounds or solutions to make sure that it does not affect business
Problem Management - Find the root cause of incidents and reduce the impact on business. Problem Management is a proactive approach that prevents recurrence of incidents
Change Management - Implement a comprehensive change management system that allows you to handle pre approved changes and changes with complete approval cycle

Configuration Management Database(CMDB) -CMDB is a centralized repository that holds all the information about all the assets. CMDB also manages the relationship between the Configuration Items (CIs) .

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