ICCM is Named ‘Cool Vendor’ by Leading Industry Analysts

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) April 13, 2010 -- London, Baltimore, Cincinnati, April 13th, 2010 – ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner ‘Cool Vendor in BPM’ report . Gartner, Inc., is among the world's leading information technology research and advisory companies. The report, written by Michele Cantara, Vice President in Gartner Research, identifies Vendors who are innovative, impactful and intriguing.

James Gay, Director, Sales & Marketing for ICCM explained; “The Gartner Report is renowned for its independent opinions and recognition of cool vendors. The fact that ICCM is acknowledged as a ‘Cool Vendor’ in this report makes us particularly proud. We believe it reconfirms the benefits to our very unique approach to Service Management in what is an especially crowded market.”

James Gay continues: “We feel the report allows companies to stay ahead of the IT technology curve by examining pioneering technologies that enable great business and investment opportunities. With this information companies can make more informed strategic business decisions to provide a competitive advantage thereby ensuring market leadership. ICCM’s customers including: Tesco, BBC Worldwide, Qualcomm, DHL and The British Transport Police are already realizing these competitive advantages by delivering more value from their IT Service Management initiative.”

ICCM’s e-Service Desk has been recognized under the BPM report thanks in part to its underpinning Metastorm® BPM platform, which is also recognized by Gartner in the Leaders Quadrant of the Business Process Analysis Tools and other industry analysts as a leading process improvement platform. e-Service Desk seamlessly enables continual improvements in process efficiencies that are leaps ahead of applications offered by the other stock vendors, as it allows IT Service Management processes to be mapped in alignment with business goals and objectives. These processes can be quickly and effectively modified internally as needed, assuring they are an exact fit with other in-house business systems.

According to Gartner, “Organizations should consider a BPMS-based ITSM solution in the following situations:
• An end-to-end view of ITSM processes across multiple pre-existing ITSM solutions is needed
• Service-level objectives (SLOs) for IT processes need to be directly linked to business process key performance indicators (KPIs)
• processes change frequently or need to be continuously improved
• process models, rule sets, user interfaces and dashboards need to be easily customizable

• When "To be" processes need to be simulated prior to deployment”