Improved Performance Solutions to Attend NADA Convention

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) February 9, 2010 -- Improved Performance Solutions is pleased to announce that they will be attending the NADA annual Convention & Expo February 13th-15th in Orlando Florida.

This year, the theme of the Convention will be “Voice of the Dealer…Vision for Tomorrow” and according to Brian Hamilton, the Convention Chairman, “You will have no doubt that this is the convention you MUST attend! We have such an exciting line up for you and have great confidence you will be thrilled too.”

“I am looking forward to attending and hearing the issues that face dealerships and their customer’s experience.” said Glenn Pasch, President and Founder of Improved Performance Solutions. “People are more selective in their choice of who they buy their autos from and they expect sales and customer service representatives to be knowledgeable and efficient and they will take their business elsewhere if they're not treated well.”

In discussing the current state of employee development and training, Pasch said, “It is very common for dealers to focus on how to better market their products and services but cut back on employee training during these times of concern. In my opinion, that is very shortsighted and it will place a dealership at a competitive disadvantage in the future. It is not about cutting employee training, but making sure that the training you invest in is effective.”

Improved Performance Solutions is a consulting firm that specializes in developing management professionals, business teams and training structures for BDC, sales teams, call centers and customer service teams, no matter how small or large. Their focus is to provide the tools necessary for an organization’s employees to be effective and adaptable in these changing times.

Information on the NADA and this year’s convention can be found at http://expo.nada.org/nada2010/public/enter.aspx

About Improved Performance Solutions

Glenn Pasch founded Improved Performance Solutions because he deeply understands the day-to-day issues that affect an organization’s performance. He has more than 16 years of experience in the direct marketing industry, including hands-on sales training, project management, human performance improvement as well as organizational development and management consultant services. For more information, please visit http://www.ipsforyou.com .

Contact:
Glenn Pasch
President and Founder
Improved Performance Solutions
732-261-5472
glenn@ipsforyou.com

More information can be found online at http://www.ipsforyou.com

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