Kunnect Serves the Small and Mid-sized Call Center Asian Market

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) July 18, 2011 -- Since 2005, Kunnect has been servicing the small and mid-sized call center market with its powerful yet simple to use call center solution. Beginning with its premise-based version called XIMO, it transcended early stalwarts of cloud computing in the call center space by offering the same power of XIMO into an on-demand, cloud-based, hosted call center solution, more known now as KUNNECT.

Kunnect is both a company and a brand. As a company, it is a Tier-2 class carrier managing 6 billion calls a year through its SIP servers and peered with hundreds of telecommunications companies in more than 180 countries. As a brand, it has maintained an easy-to-use, web-based application from the Administrator down to the Manager, Supervisor and Agent levels.

Kunnect's powerful suite of features and functionalities include but are not limited to:

Blended Agent profiles
Multiple Campaign assignments
Multiple User-Group assignments
Predictive, Preview and Manual dialing
Up to 16 voice channels per Agent for Predictive
User-defined dropped call ratio
User-defined caller ID
Built-in call transfer and 3-way conferencing
Internal DNC and Blacklist management
Nested IVR features with DTMF detection
Automatic Call Districtuion (ACD)

Voicemail per Agent to any email address
100% recording of all inbound/outbound calls
Download recordings or on-demand listening
Silent, whisper and barge-in monitoring modes
One database per campaign profile
Unlimited user-defined fields per database
Database dump in CSV or XML formats
Dozens of pre-defined reports and stats
Web-based scripting or copy-paste HTML code
Multiple filtering of leads for dialer operations
Works with any softphone and codec
24x7 technical support help desk

Today, Kunnect offers four types of solutions:

BASIC PLAN

$50 per month + A-Z countries toll charges
No long-term contract
Start-and-stop anytime

UNLIMITED USA/CANADA PLAN
$150 per month
Unlimited calls to/from the USA and Canada
No long-term contract
Start-and-stop anytime

PLAN 130
$130 per month
Unlimited calls to/from the USA and Canada
Six (6) months contract

PLAN 110
$110 per month
Unlimited calls to/from the USA and Canada
One (1) year contract

NOTES
*Upfront payment of one month deposit per seat and a one-time set up fee

**All PLANS include all the features and functions listed above

For inquiries, please visit www.kunnectph.com.

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