LSA Global Announces Connecting with Customers to Execute Your Service Promise

FOR IMMEDIATE RELEASE
Santa Clara, California, United States of America (Free-Press-Release.com) December 29, 2011 -- The premier one-stop global training, consulting, and outsourcing firm that focuses on creating a competitive advantage through people, today announced that it will be facilitating the May 7, 2012 ICMI ACCE Call and Contact Center Training session in Seattle, Washington. ACCE is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.
The topic focuses on Connecting with Customers to Execute Your Service Promise in 5 key areas:

1. Identify the 5 key service expectations.
2. Define the role of the Customer Service Professional.
3. Demonstrate the Customer Connection Model.
4. Demonstrate the C.O.O.L model for escalated calls.
5. Connect with customers using a 4-step strategy

"We are excited to facilitate this customer service training and consulting event to discuss how to better enable service agents to connect with customers in a way that will strengthen and enhance relationships and revenue,” states Anne Slough, LSA Global’s Director of Customer Loyalty Practice. “Every call with a customer is an opportunity to connect in a way that builds loyalty and leaves a positive, lasting impression. With agents expected to solve customer problems and meet needs in a way that reflects positively on themselves, their team, their department, and their organization – this is a topic near and dear to generating revenue and executing on your brand promise.”

About LSA Global

Since 1995, LSA has helped leading organizations create and maintain distinct competitive advantages through people. We are a global training and consulting firm grounded on the principle that training "by itself" will not drive tangible change or business results.

We are both inspired and confounded by two training industry facts:
1. Over $100b is spent on isolated corporate training events each year

2. Most leaders believe that there is a slim chance that their training investments will increase revenue, decrease costs, or raise productivity

We believe, along with our clients, that we have found a better way.

Who we work with
Our clients are typically mid-market business leaders who believe that investing in people is vital to their success. The majority come from the high-tech, life-sciences, and service industries and often lack the internal resources or expertise to get the job done. They want more than what traditional training and consulting approaches can deliver.

What we do

We get results. Our one-stop-shop offerings range from creating a high performance culture, to outsourcing the training function, to designing and delivering targeted learning solutions. We excel in seven key practice areas: assessment, sales, loyalty, leadership, management, project management, and measurement.

How we do it
We partner with our clients in a way that makes sense for their unique situation. First we identify the key metrics they want to improve. Then we assemble a dedicated team of experts who have successfully solved similar problems with similar clients. Our expertise and flexibility allow us to move the performance needle faster and farther than anyone else in our industry.

Our guarantee
We are fiercely devoted to the success of our clients and guarantee results.

We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.

Tris Brown
CEO
LSA Global
http://www.lsaglobal.com/

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