Marval successfully re-certified for ISO/IEC 20000

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) July 1, 2011 -- England, July 2011: Marval, the single-source supplier of integrated IT Service Management (ITSM) software, ITIL® and ISO/IEC 20000 consultancy and ITSM education, has been re-certified against the world-wide standard for ITSM (ISO/IEC 20000). Now in its sixth year of certification, Marval has successfully passed each successive audit.

After a comprehensive two-day audit undertaken by DNV, Allan Stear, Marval’s lead ITSM consultant, states; “MSM, Marval’s ITSM tool collects over 85% of the audit evidence required, so all we have to do is our normal job, follow processes and focus on analysing and improving our service – business as usual really.“

Greg Pritchett, Marval development director proudly added, “It is a testament to the team at Marval that irrespective of any ICT personnel changes or workload increases, we can continue to deliver a world class service.” He continues, “Our challenge remains constant – to continually improve the service and value we provide to the business and our customers, control our costs and optimise our resources.”

MSM is a 100% ASP .NET web–based, ITIL and ISO/IEC 20000 compatible, ITSM software solution.

MSM is certified under PinkVERIFY toolsets for compatibility against the maximum 15 ITIL processes.

For more information please contact:
T: +44 (0)1536 711999 E-mail: info@marval-group.com W: marval-group.com

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