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Exam MB2-868:
Microsoft Dynamics CRM 2011 Applications
Published: May 19, 2011
Language(s): English, French, German, Italian, Japanese, Russian, Spanish, Portuguese (Brazil), Chinese (Simplified)
Audience(s): Information Workers
Technology: Microsoft Dynamics CRM 2011
Type: Proctored Exam

MB2-868 certification exam measures your ability to understand and articulate how to use, maintain and support Microsoft Dynamics CRM 2011 application including managing Microsoft Dynamics CRM 2011 marketing automation applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics CRM 2011 service management applications, and Microsoft Dynamics CRM 2011 services scheduling applications.

MB2-868 Exam Topics Covered
The following list includes the topic areas covered on this exam.
•Managing Microsoft Dynamics CRM Marketing Automation Applications
•Managing Microsoft Dynamics CRM Sales Applications
•Managing Microsoft Dynamics CRM Service Management Applications
•Managing Microsoft Dynamics CRM Service Scheduling Applications

MB2-868 Exam Skills Being Measured
Managing Microsoft Dynamics CRM Service Scheduling Applications (19 percent)
•Identify service scheduling concepts and basic record types.

◦This topic may include: service scheduling scenarios; services and resource selection rules; users and facilities/equipment
•Set up service scheduling.
◦This topic may include: set up work hours for users and for a new record; create a new facility/equipment record; create a new service record; add a selection rule for required users and for required resources; configure account and contact service preferences; create a site; associate resources with a site; create resource groups; create a service with a same-site selection rule

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