Microsoft Dynamics GP Support: What is Possible and What is not possible in Remote Support Alba Spectrum

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) November 30, 2009 -- Formerly Microsoft Dynamics GP was known as Great Plains Dynamics. If you are looking for second opinion in Microsoft Dynamics GP support for your organization, please consider remote support as possible option, especially in country side, where walk in local service might be limited. This article should be certain orientation in what is possible via remote support and what is not:

1. Dynamics GP or Great Plains ongoing support needs. Assuming that you left behind successful or reasonably good implementation and now your concern is system maintenance (System Backup and Recovery, casual small data repair - unlocking batches, documents), plus moderate improvement: switching on FRx reports, add business logic customization, implement integration with legacy databases and systems, design nice invoice form report with your new Graphical Company Logo, add new user licenses, purchase and implement new module - these routines are simple enough and could be done via phone and web conferences

2. What is possible via remote support? Web session allows you to take control and interact with user keyboard and mouse as if you do it sitting next to user, you talk to the user by phone and you see the same session on user computer, which makes it almost similar in the efficiency from the stand point of human to human communication. If we need access to your Server via RDC, you or your IT manager could always RDC to the server from your computer and we share Server screen and interface. Having many years of Dynamics GP, Great Plains Dynamics and Great Plains Accounting remote support experience, we can indicate here that GP user training of all kinds is possible, data repair via SQL Server, GP Maintenance (Check Links, Clear Data, Drop and Reload Atomic Stored Procedure), all kinds of GP customizations: Dexterity, eConnect, Modifier with VBA, Integration Manager with VBA, all kinds of custom reports: Crystal, SSRS, ReportWriter, MS Excel, MS Access, Web Reports, thirds party reporting tools, based on ODBC connections to GP database, including cross platform SQL Views (MS SQL Server, Oracle, MySQL/PHP/Linux, Lotus Notes)

3. What is not possible or has limitation with remote support method? If you have very tight security, you may disallow web sessions and remote connections by corporate IT policy.

Andrew Karasev, Alba Spectrum http://www.albaspectrum.com, help@albaspectrum.com 1-866-528-0577 - Microsoft Business Solutions Great Plains MS CRM Partner, serving corporate customers in the following industries: Aerospace & Defense, Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance, Wholesale & Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising & Publishing, Textile, Pharmaceutical