MSM ITSM Software Endorsed as Gold Level ITIL® Process Compliant

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) October 19, 2011 -- This gives customers the assurance that Marval’s integrated IT Service Management software tool, “MSM”, has been independently assessed and verified as ITIL process compliant.

Greg Pritchett, Marval development director says of the achievement, “From day one in the development of MSM, ITIL process requirements have been a reference point for the continual enhancement of our software to ensure it continues to meets our customers’ current and future needs”. Marval’s CEO, Don Page further added, “We think it’s great”.

Compliance with this official ‘ITIL swirl’ further reinforces MSM’s PinkVERIFY 3.1 ITSM tool assessment, verification and certification process for all the Pink-defined 15 ITIL processes.

MSM has been implemented by organisations across many diverse sectors worldwide to improve service, drive down costs, and do more with the same or less.

Marval is one of the few ITSM solution providers of integrated ITSM software, consultancy, education, accredited ITIL/ ISO/IEC 20000 and ITSM training; combined with a proven track record of delivering successful software solutions and service improvement programmes.

Marval is accredited against the worldwide standard for IT Service Management - ISO/IEC 20000.

The ITIL Software Scheme is administered by APM Group, the Official ITIL Accreditor on behalf of the Cabinet Office. To find out more on ITIL processes supported by MSM under the scheme visit the Marval website at www.marval.co.uk or the official ITIL site www.itil-officialsite.com

itsm     ITSM software     Service Desk Software