MY-ESERVICE TO SHOWCASE SELF SERVICE SOLUTION AT HDI ANNUAL CONFERENCE & EXPO

My-eService Shows version 7.2 of Virtual Chat for Remedy at HDI Conference in Orlando

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) March 12, 2010 --Orlando, Florida ― Mar. 16, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced it is showing version 7.2 of Virtual Chat for Remedy at the HDI Conference in Orlando, Florida on March 16, 2010.
"Virtual Chat for Remedy® (VCR) includes an animated 3D service desk agent, or virtual agent that utilizes Artificial Intelligence and integrates with existing knowledge repositories to provide quick resolve for self service users' issues," says Russ Tolley, VP of Business Development at my-eService. "The virtual agent uses a friendly, natural conversation engine to work with the self help user to resolve their problem. If the virtual agent can't resolve the issue, the self service user is routed based on the issue type to the correct live chat agent. Open or closed chat sessions can be automatically turned into incidents or service requests, contributing to a seamless, ITIL best practices approach to IT Service Management."
"The virtual agent provides us with a single one-stop-shop where our users can access knowledge, service alerts, frequently asked questions, submit an incident, or escalate to assisted service. An added benefit is that our virtual agent, Jen, never takes a break, a vacation or sick day and works 7 days - 24 hours a day without complaining. The virtual agent has helped us to extend our hours of operation," says Kathy Sweet, of Amica Insurance.
Virtual Chat for Remedy is available from my-eService. For more information about Virtual Chat for Remedy by my-eService, please call 801-610-9150, email sales@my-eService.com , or visit www.my-eservice.com .
See brief video http://www.youtube.com/watch?v=bNp3nqcH2bA
About My-eService

My-eService is a leading provider of enterprise self-service solutions for service desks and customer support centers using BMC Software applications. Our innovative solutions allow your support center to reduce support calls, improve support agent efficiency, and improve customer satisfaction. My-eService principals have been successful in developing industry-leading knowledge and self service tools for over a decade. Their last company was acquired by BMC Software in 2005. They have developed, implemented, and supported knowledge tools for thousands of customer, including enterprise implementations for Fortune 500 companies, attaining domain expertise and a proven track record in internal service desks and customer support centers. For more information, please visit www.my-eservice.com.

More information can be found online at http://www.my-eservice.com

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