New Customer Service Site Created To Help SwipeAuctions.com Users Understand The Value Of Their Sign-up Fee

New Jersey -- Free-Press-Release.com-- Sep 10, 2010 -- The new customer service director of SwipeAuctions.com has launched a new site to explain the benefits of becoming a SwipeAuctions.com member, and the value of the $159 sign-up fee.

“Because some other penny auction sites don't charge a sign-up fee, our customer service representatives have gotten a lot of questions about it,” said Jennifer, who took over as customer service director last month. “It seemed like a good idea to have a single site that would answer any and all of their questions.”

Interested members can find the site at SwipeAuctions.com-159.com. In addition to providing information about the sign-up fee, the site will also include a link that will guide people through the refund process should they decide that a membership is not for them.

SwipeAuctions.com is a penny auction company. Customers buy packages of bids to spend on auctions for popular consumer goods. Every time they place a bid, the price goes up by one penny and time is added to the clock. Whoever places the last bid at the end of the auction purchases the product at the final price.

The company, however, takes things several steps further than most penny auction sites. They have hourly, daily and monthly auctions that reward their most dedicated bidders. They give away a new Honda Civic every month.

“Beyond that,” Jennifer said, “the company has placed a huge financial investment in customer service – and created a special VIP Customer Service section. These moves improve the auction experience for our members, but are also expensive. All of this ties into why we have to charge a fee, and why that fee is a real value to our members.”

The site will be updated as SwipeAuctions.com adds new valuable features to their site in order to help people understand exactly what they are paying for.

“More than nine out of 10 people know there is a fee and don't have any problem with it at all,” Jennifer said. “SwipeAuctions.com is really a great value because it offer its users so much more than the competition.”

Jennifer said that the customer service staff would still be happy to explain the charge to anyone who contacts them.

“This new site is simply an additional resource,” Jennifer said. “It is not meant to replace any aspect of our high quality customer service.”

Customers can visit SwipeAuctionsRefund.com for a SwipeAuctions.com refund.

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SwipeAuctions
Sherry Reynolds
http://swipeauctions.com