O Spa London enlists Octepos to build a retail EPOS system for strong multi-site management

United Kingdom of Great Britain & N. Ireland -- Free-Press-Release.com-- Apr 7, 2010 -- Boasting long experience in the cruise industry, O Spa London represents O Spa’s entry into the high-end domestic market, with a launch of seven shops and spa centres in central London. Previously only available on cruise liners, High Street shoppers will now be able to purchase the company’s eight categories of innovative products, all made with ingredients sourced from organic, sustainable and hand harvested crops. Clients can choose either to purchase spa products from the boutique, or to experience treatments and enjoy an exotic multi-sensorial journey of rejuvenation and relaxation.


Just before the doors opened, O Spa’s leads were faced with two imperatives. First they absolutely wanted to be ready for the Christmas shopping rush. Secondly they could not do without an efficient provider of EPOS system provider of EPOS system able to deliver the software and integrated hardware on time. Greg Jenkins, Assistant Operations Director for the group, outlines the situation, “It was essential the stores opened for seasonal trading, so it was a prerequisite for the EPOS supplier we chose that they could deliver to our timeline. Of course, whilst the deadline was critical, we still couldn’t compromise on the system’s functionality.”


“The systems we had initially looked at didn’t do everything we needed of them and the suppliers were unsure as to whether they could work to the plan. As opening dates loomed, Octepos were recommended to us. They nailed the deployment and demonstrated they were committed to our long term goals too,” explains Greg.


On the day of initiation, all tills were functional and staff members received training for understanding and a proper use of the system. “Staff training was delivered on site the morning we opened in Westfield. It’s such a simple system to use that we were up and trading the same afternoon,” says Jenkins.


Greg is also very satisfied with the specific design of hardware and explained in detail how it reflects the brand and the personality of the establishment. “Historically, we have operated the O Spa concept in the cruise market. Octepos impressed from day one, helping to translate our specialism and experience to the high street retail sector. Our spas are real brand cathedrals; everything has to be spot on and that includes the till equipment. Octepos were able to source appropriate hardware and managed the installation; they are very well presented systems and blend in perfectly.”


To stay up to speed with their business, O Spa management needed to receive real time key sales and operations information from all terminals in order to control and treat them centrally. The EPOS company responded to O Spa’s demand, as attested to by Greg, “They host the solution and deliver the data to a secure online portal they provide. We gave them a sketch of the key reports we needed to see each day, and they built them to our specification. The whole system has been painless to set-up and is proving critical to our day to day operations.”


In addition, they were looking for a central and instant coordination regarding any change of products, prices or promotions. To achieve these requirements, the Octepos in-house build team set up a retail EPOS system with two integrated head office software modules: Multi Site Manager and Web Head Office. With fast broadband connections, these applications give head office the ability to see exactly what is happening in every store moment by moment and to modify all touch screens simultaneously.


Given the positive results and strong support provided to O Spa business management, Greg is now thinking about adding other modules for O Spa’s hospitality business, “The flexibility Octepos have demonstrated so far has been immensely impressive. Now that the retail side of the EPOS system is in place, we’re looking forward to seeing this next phase of development take shape for our treatments and spa bookings.”


Octepos is a unique EPOS partner, integrating all payment, transaction and business services into one easy to operate system. Combining a wide range of services including EPOS, card payments, stock management, customer loyalty and globally accessible business reporting, Octepos frees customers from the burden of managing multiple suppliers by seamlessly coordinating diverse technologies on their behalf.


The Octepos system is built on sister company CES Software’s EPOS platform; a technology developed over 10 years and now found at the heart of some 30,000 businesses in the UK and overseas. Robust and flexible, our systems are supported by a dedicated team of EPOS specialists, software developers and account managers; all of whom would be delighted to speak with you and help with your questions today. Please call 0845 053 5318 or learn more about our retail EPOS systems.

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Octepos
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