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Oneserve announce new user guides to our Knowledge Base

March 04,2013


The Knowledge Base provides essential information and software updates and is proving to be a real asset ensuring we share our knowledge with the people that need it most, our customers.

Oneserve announce new user guides to our Knowledge Base Oneserve announce new user guides to our Knowledge Base

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Originally created because we wanted to engage with our customers and establish a community of users the Base is being continually developed and new user guides added.

œWe feel we are on the right track and will continue to collaborate with our community and encourage knowledge sharing. says Rob Lucas, Oneserve Technical Director

Here are details of recently added user guides now available on the Knowledge Base:

Call Code Logging

Oneserve allows you to record call codes at the touch of a button. For example, this can be in a call-centre environment to log every call that is received with a specific code. These logs can be optionally associated to jobs and locations.

Oneserve Mobile: General Configuration

You can configure the Oneserve mobile app to suit your business needs. For example, you can ensure that when a user requests an additional appointment they must enter a reason in a text box. You can also control what œwork action buttons are available to mobile users through Oneserve configuration. The work action buttons are the buttons that users use to change the state of an appointment they're working on.

You are also able to take photos on mobile devices and upload them through the Oneserve app so that they are attached to relevant appointments. What's more, you can also make it mandatory for a photo to be taken before an appointment can be completed.



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