Parcel2ship.co.uk extended customer service options

FOR IMMEDIATE RELEASE
Seattle, Washington, United States of America (Free-Press-Release.com) December 14, 2010 -- 14/12/2010. Horley, Surrey, UK.
The discount parcel delivery and courier services provider Parcel2ship.co.uk have added ‘live chat’ facilities to its customer service options. This gives customers an additional no cost option when contacting the company and ensures that Parcel2ship enviable reputation for customer service is enhanced even further.

Parcel2ship.co.uk have chosen live chat from Liveperson.com which is the market leader in intelligent online customer engagement.

Howard Hughes, Parcel2ship.co.uk operations director, said “We take pride in our customer service and always aim to satisfy customer needs. Many customers use our existing phone and email contract mechanisms but require an additional quick and free way to contact our customer service centre. We have looked at a number of options and chose live chat from Liveperson.” My Hughes then added “The live chat has already proven its worth. The recent snow meant that our office in the South east was closed for a day and so it was not possible to answer phones. As an emergency measure our operators worked from home and dealt with customer issues and queries by live chat.“

About Parcel2ship.co.uk
Parcel2ship.co.uk save businesses and individuals’ money by providing parcel delivery services to over 60 countries through premium couriers at discounted rates. Bulk purchasing power has allowed the company to negotiate exceptional rates with couriers such as DPD, DHL and Parcelforce. These savings are directly passed onto customers.

Booking is simple and entirely on-line at http://www.parcel2ship.co.uk. All deliveries can be tracked on-line.

Parcel2ship.co.uk have been operating since 2006. Today Parcel2ship.co.uk arrange delivery of thousands of parcels every month. More details and booking facilities can be found on the web at http://www.parcel2ship.co.uk

Contact information
Contact: Mr Denis Caunce
Email: denis@parcel2ship.co.uk
Address: Parcel 3 Ltd Trading as Parcel2ship.co.uk
Unit 5, Bluebird House
Povey Cross Road
Horley
Surrey
RH6 0AF

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