Promero announces Call Center Software As A Service for Mortgage Brokers and Lenders

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) September 17, 2009 -- Pompano, Florida [PRWEB] September 18, 2009 - - Promero, a member of the Oracle Partner Network, announced today its recent offering of Call Center On Demand for mortgage brokers and lenders. The solution is tailored to the need of lending institutions that wish to internally develop real time leads from telemarketing efforts and website surveys.

The software as a service includes Promero’s three premier software offerings: Call Center On Demand [that uses Oracles Contact Center Anywhere software as the core technology], ProStar Lead Manager Software and ProStar CRM. Contact Center Anywhere includes ACD, predictive dialer and call recording. ProStar Lead Manager is a web based survey tool that enables sales agents to place information request surveys on their websites and collect data from inquiries, telemarketing efforts and distribute call data to mortgage consultants in real time. ProStar CRM is a web based customer relationship management software that is easy to track prospects through the sales process. Visit http://www.promero.com/crm_mortgage.asp

“In the past 6 months, we have noticed an increase in the mortgage and lending community’s need for on demand call center software, “ stated Gregg Troyanowski, president of Promero. “Promero’s pre-packaged solution of Call Center On Demand and lead management software provides a cost effective easy to use solution tailored to the finance industry.”

Promero also offers a FREE Salesforce CTI connector to Salesforce users that wish to add a telecommunications functionality [add a business telephone line, click to call from the computer screen, customer screen pops on incoming calls, hold, transfer, etc] to their account. The FREE CTI is offered to users enrolling in Promero’s Call Center OnDemand software as a service. Standard service starts from only $29 per month per user. Visit http://www.promero.com/CCA_CTI_integration.asp
Contact Center Anywhere v8 features include Multi-Channel ACD that provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions.

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About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, and Voxeo. Promero is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822

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