Promero offers FREE Salesforce CTI Adapter for OnDemand Call Center

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) September 3, 2009 -- Pompano, Florida [PRWEB] September 8, 2009 - - Promero, a member of the Oracle Partner Network, announced today that it will make a free offer of its proprietary Salesforce CTI Adapter for any customer utilizing the company’s OnDemand call center software as a service. The limited time offer is valid through November 15, 2009.

“Salesforce customers can rapidly integrate their SFDC service to Promero’s hosted solution of Oracle Contact Center Anywhere’s [CCA] award winning virtual call center solution, “ stated Gregg Troyanowski, president of Promero. “CCA is a premier multi channel solution that provides enhanced telephony features for sales and customer service environments.’ Promero, the first company to offer the free CTI adapter for SFDC, hosts the Contact Center Anywhere solution in its state of the art datacenter. The OnDemand Call Center solution is provided as a software as a service or on premise solution. Promero also provides professional services to integrate the proprietary CTI adapter for existing CCA software license owners.
With the CTI Adapter integrated with Promero’s OnDemand Call Center solution, Salesforce users will benefit with its full feature functionality:
• Click-to-dial for all your Salesforce contacts
• Control inbound calls from within Salesforce - easily put on hold, transfer, or forward calls
• When incoming calls are from existing contacts, Contact Center Anywhere automatically opens their records
• Call activity is captured and stored within your Salesforce customer records

• With relevant workgroup settings you can view call activity for your group
• Easily create reports to analyze call activity and performance, and improve targeting
• Uniquely downloaded direct to the user's PC, meaning no additional servers or IT burden
• Contact Center Anywhere is fully integrated with Salesforce, minimizing additional training requirements for your staff

Salesforce Web-based CRM is an easy to use solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction.

About Oracle

Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc
Founded in 2001, Promero is a leading provider contact center solutions. Promero is a Worldwide Oracle Certified Partner. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.