Promero offers Monet Workforce Management Software with Oracle Contact Center Anywhere

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) December 17, 2009 -- Pompano, Florida [PRWEB] December 17, 2009 - - Promero, a member of the Oracle Partner Network, announced today it signed a Reseller Agreement with Monet Software. Promero will integrate Oracle’s Contact Center Anywhere virtual call center software with Monet’s Workforce Management Software.

The new integrated solution provides rapid implementation for call center operations that work force management and Oracle Contact Center Anywhere. Work force management features include Forecasting, Scheduling, Intra-day Management, Exception Planning, Configuration & Administration and Performance Analysis. Contact Center Anywhere features include ACD, IVR, Remote Monitoring, Call Recording, Predictive Dialing and more.

“Monet Software is a leader in on demand workforce management. With Monet WFM and Contact Center Anywhere, the Promero On Demand Call Center Software offering provides the professional call center operator with the enhanced features to remain competitive and highly efficient,” stated Gregg Troyanowski, president of Promero.



About Monet Software

Monet Software is a global provider of on demand workforce optimization solutions for small and medium sized contact centers. Monet gives contact centers the solution to their two biggest business issues: meeting service levels and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people-processes – significantly impacting customer service levels and business profitability.
With Monet’s SaaS (Software-as-a-Service) based solution, customers get started and see results within days, while avoiding large upfront investments, and time consuming and expensive hard- and software implementation projects. www.monetsoftware.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit www.promero.com.

call center software     work force management software