ServiceQuality.US Offers Customer Loyalty Webinars Scheduled in April 2010

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) April 2, 2010 -- ServiceQuality.US announced today that they will be offering their award winning series of webinars to the general public, free of charge. All are focused on giving participants valuable information they can put to work right away to improve their customer's loyalty to their business. This initial series includes:

Customer Loyalty Clinic

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ServiceQuality.US Offers Customer Loyalty Webinars Scheduled in April 2010

Welcome visit Our WebSite:

http://www.service-quality.com

If you need answers, and you need them fast, this is a great, free, forum for you. At each clinic you'll be be in a one-on-one consultation with the best "Dr." in the field of service, Dr. Jeff Kasper.

He will present two cases of general interest to the group, including solutions you can put to work immediately. Then, for the remainder of the "consult" he'll take questions from the audience, as time allows.

You won't want to miss a minute of this valuable presentation, plus a chance to have your specific questions answered for absolutely no cost to you!

7 Ways to Keep Your Customers

During this webinar, Dr. Kasper will identify seven actions you can put into place that will immediately boost your customer retention. He will also be taking a limited number of questions after the conclusion of the presentation.

12 Things You Can Do to Bring in More Sales Today
During this webinar, Dr. Kasper will identify twelve specific actions you can put into place that will immediately boost your sales. He will also be taking a limited number of questions after the conclusion of the presentation.

5 Ways You're Losing Revenue

During this webinar, Dr. Kasper will identify five key areas where most businesses lose customers, without even knowing it until it is too late! More importantly, he'll give you actions you can put into place that will immediately boost your customer retention. He will also be taking a limited number of questions after the conclusion of the presentation.

Why Your Competition is Glad You Don't Have Mystery Shoppers
If you don't have a mystery shopping program, this webinar is for you. Dr. Kasper will present two cases of general interest to the group, including specific details. Then, for the remainder of the program he'll take questions from the audience, as time allows.

Anyone interested in signing up for the webinars need only complete the brief registration at
http://www.service-quality.com

All webinars will feature keynote speaker Dr. Jeffrey Kasper, D.D., President & Chief Innovation Officer of ServiceQuality.US. Jeff brings over 25 years of experience in the public and private sector arenas. Never focusing on sales, but rather service conversations with his employees, he was able to grow his business 25%-50% each year.

Dr. Kasper has been recognized by one of the worlds largest financial institutions, Citicorp, as a service leader. He was recognized by Citigroup’s former chairman, John Reed, "as a leader in providing superior customer service and leading others to do the same."

Dr. Kasper is also active in various community organizations, and currently is the chairman of the board of the Concord / Clayton YMCA Advisory Board, and has served as the chairman of the board of the Greater Concord, Chamber of Commerce, chairman of the board of the American Heart Association, and president of the Concord/Diablo Rotary Club. He has also served on the boards of many local and national organizations such as Easter Seals, and the Bay Area Crisis Nursery.

ServiceQuality.US was founded in 1990 to provide customer service training, management, and measurement tools to small and medium sized businesses.

Today, we are headquartered in Northern California and have a sales presence in Florida, Illinois, Nevada, New York, Southern California, Mexico City, Mexico, and London, UK. We have built a dedicated team environment for our employees and have been recognized as one of the best national organizations to work with in the United States. Along with the hundreds of thousands of mystery shoppers, in over 100 countries, who have registered since 1990, ServiceQuality.US has developed into a diverse international organization to serve their clients.

ServiceQuality.US is headquartered in Northern California and maintains a sales presence in Honolulu Hawai'i, Los Angeles, Las Vegas, Maimi, Mexico City, and London

Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:

The Service Quality Department (http://www.service-quality.com)
ServiceQuality.US (http://www.ServiceQuality.US)
ServiceQuality.CA (http://www.ServiceQuality.CA)
ServiceQuality.co.UK (http://www.ServiceQuality.co.UK)
ServiceQuality.CN (http://www.ServiceQuality.CN)

High Definition Mystery Shopping (http://www.MS-HD.com)

More information can be found online at http://www.service-quality.com

customer loyalty     customer service     increase profits     Mystery Shop     secret shop