Successful Author and Speaker Expands Ohio-Based Business to Phoenix

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) September 26, 2009 -- Customer Relationship expert, Deborah Chaddock Brown, brings her customer-first training to the Greater Phoenix area this month as she opens an office in Fountain Hills.

“I’m excited to have the opportunity to network and train in Phoenix,” said Brown. “Phoenix has long been established as a top U.S. city for entrepreneurs as recognized by some of the top industry magazines. My message of building customer relationships and using social media to connect with target prospects will be of value to business owners and retailers alike.”

Last year Brown published the book “Back to Basics – 30 ways to market your small business and establish your expert status in the industry.” John Jantsch, owner of Duct Tape Marketing, well known small business marketer had this to say about Back to Basics:

“Back to Basics is just as advertised – a thorough romp through the practical stuff that every small business marketer must know and practice. Deborah brings the basics to life in a fun and engaging way.”

Brown offers workshops, keynote speeches and training focused on building customer relationships and using social media to connect with customers. For those curious about how to effectively use social media for their business, Deborah offers one-on-one consultations to help owners understand the benefits and create a strategy for building a community on the Internet. For more information visit MakeorBreakMoments.com.

“Each moment with a customer is an opportunity to make a difference in their lives. It is a make or break moment. We can either begin to build a relationship, or miss the opportunity all together,” said Brown. “Customer relationship training offers tips and techniques for making the most of every opportunity whether the connection is over the phone, in person or via the Internet.”

Prior to opening Make or Break Moments, a subsidiary of AllWrite Ink®, Deborah Chaddock Brown was the Director of Communications for Cole National, a billion dollar, national optical retailer. She held the roles of Director of New Stores, Director of Store Operations and Pearle Vision Regional Franchise Manager responsible for 50+ locations in New England. She brings her vast experience in the field and in executive management to her writings and training programs. You can follow Deborah on Twitter @Putcustomers1st.

customer relationship expert     customer service     Deborah Chaddock Brown     Small Business Marketing