Technocura Partners With a UK-Based Systems Firm for Installing an Advanced OR into Its Work Domain

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) January 25, 2012 -- Optimum allocation of resource is what any operation research project aims to achieve. Technocura has added a large number of subscribers over last 12 months or so. Hiring of new candidates means that there is a reshuffle in ways in which internal management of the company functioned. Technocura has now entered into a contract with a UK-based systems firm for developing and installing an advanced OR module into its work domain.

With features like automated work allocation tied with the OR module, it is expected that there will be sharp improvement in ways in which offshore Technocura customers receive tech support assistance.

Also, there are plans in the pipeline to ensure that customer support personnel at Technocura be in a position to handle queries while on their way or in vacation. Remember, Technocura offers computer support at the comfort of clients’ home/office round the clock using remote access facility. Technocura wants to make sure that its support personnel have access to clients anytime, anywhere, and anyhow.

It was felt that despite comprehensive job history of an individual customer maintained in the database, customers often are hesitant when a new agent starts handling their queries. Often, it is more convenient if the same support agent handles call of a particular client because of rapport and understanding that develops between the two. In order to address this issue, Technocura would allocate a particular client to a unique agent.

According to a senior manager at Technocura, decision to allocate a particular client to a unique agent was controversial. Some within the team felt that it would lead to personalization of services and harm the brand image of Technocura. But keeping in mind customers’ uneasiness towards dealing with different agents, it was finally decided to allocate unique support personnel for a Technocura client.

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