TeleFaction acquires Eventrasoft to become a global Enterprise Feedback Management organization

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) January 11, 2012 -- TeleFaction, one of the leading Nordic players in the Customer Experience Management market has made an asset acquisition made up of licenses, contracts and employees of Eventrasoft, a global call recording and analysis company for an undisclosed sum.

The acquisition compliments and will aid to the development of TeleFaction's Gemba Enterprise Workforce Management platform. Additionally, the deal will enable TeleFaction to grow its presence worldwide through Eventrasoft's network.

Based in Copenhagen, Denmark, Eventrasoft utilizes an innovative voice recording and event capture system to provides a complete multi-media recording and event capture solution for call center agent performance analysis, assurance and compliance to customers from around the globe. Their rich product feature set fits perfectly with TeleFaction's brand of Customer Experience Management platforms and Return on Behavior analysis.

"This deal will enable TeleFaction to become one of the leading players in the Enterprise Feedback Management market" says Fredrik Abildtrup, CEO of TeleFaction. "With the combined analytics and reporting capabilities, along with a global platform, it provides us with a great foundation to build from."

All of Eventrasoft's existing client and partner base will also be transferred to TeleFaction from immediate effect.

About TeleFaction

TeleFaction (TeleFaction.com) is one of the leading companies providing realtime Customer Experience Management to enterprise corporations and organizations throughout Europe. The TeleFaction Gemba platform is a patented system that allows organizations to collect and manage your feedback through a number of channels such as email, phone, web, SMS and postal surveys into an intuitive online application that provides ease of access for analysis and intelligent action management.

customer experience management     customer relations management     customer satisfaction     employee engagement     employee satisfaction     Enterprise Software     Workforce analytics     workforce management software