Windsor Larder calls upon Octepos to configure integrated EPOS system

In 2008, Antony Worrall Thompson took over the delicatessen Windsor Larder and enlisted the Octepos, an EPOS company, to build a leading retail EPOS system and meet his business needs.

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Windsor Larder calls upon Octepos to configure integrated EPOS system

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(Free-Press-Release.com) March 16, 2010 --You don’t need to follow recipes carefully and you don’t need to be a chef to serve the finest ‘homemade’ dinner to your guests. Antony Worrall Thompson’s Windsor Larder is the perfect solution for a successful home party; a delicatessen of the highest quality where you can buy a wide variety of ready to eat or to heat foods. The cooking team prepares every dish with care and attention to ensure that your friends would never know you hadn’t cooked it yourself. Furthermore, every ingredient is sourced from local producers or even comes from Windsor Larder’s kitchen garden.

Situated in the heart of Windsor, the delicatessen was taken over by the famous chef Antony Worrall Thompson and business associate David Wilby in 2008. From the very beginning, they decided to invest in an enhanced EPOS solution to help their business run efficiently. They were not certain that the previous IT system could meet their business needs.

They were looking for many specific functionality and services. First, they wanted to provide customers with a dedicated personal approach, to ensure them a smoothly run account and personal services. A second requirement was a handy terminal for staff. In addition, they needed back office management support to receive reliable and accurate data on sales, operations and stock movements.

Following a system review, they enlisted the Octepos, an EPOS company, to build a leading retail EPOS system. Wilby, very happy with it, explains “We decided we would go with someone who knew retail. Many EPOS systems are tailored only toward the hospitality market; the restaurant ones are very different and don’t cater for things such as bar code reading.”

Unlike the majority of EPOS companies, Octepos’ in-house team built Windsor Larder a comprehensive solution including both hardware and bespoke software. The custom-tailored equipment consists of a touch screen Toshiba ST-A10 till with cash drawer, card reader, bar code scanner, printer and a scale link. As regards the software package, they configured specific retail applications, and more precisely the Stock Control, Accounts and Customer Loyalty modules.

The EPOS system helps Windsor Larder to market effectively; making the right discounts, promotions or targeted messages, building customer loyalty and increasing sales. Moreover, the back office management receives sales, operations and stock information. It helps them manage stock to take the right decision at the right time, and adjust prices and products promptly. “One of the key benefits of the software is how easy it is to customise to the needs of our business. We can make changes ourselves to the product and pricing menus; thereby helping to maintain a proactive response to market conditions and the requirements of our customers,” says Wilby.

Finally, Windsor Larder has joined Octepos EPOS Support services. It gives the deli support straight from the team who created their software and are equipped to immediately resolve any issues. Wilby affirms “We make small tweaks, and then when we are unsure how to do something more intricate within the system we call the Octepos Support Team. Support has been very good; whenever we have needed anything done it has been done straight away.”


Octepos is a unique EPOS partner, integrating all payment, transaction and business services into one easy to operate system. Combining a wide range of services including EPOS, card payments, stock management, customer loyalty and globally accessible business reporting, Octepos frees customers from the burden of managing multiple suppliers by seamlessly coordinating diverse technologies on their behalf.

The Octepos system is built on sister company CES Software’s EPOS platform; a technology developed over 10 years and now found at the heart of some 30,000 businesses in the UK and overseas. Robust and flexible, our systems are supported by a dedicated team of EPOS specialists, software developers and account managers; all of whom would be delighted to speak with you and help with your questions today. Please call 0845 053 5318 or learn more about our retail EPOS systems.

More information can be found online at http://www.octepos.com

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