Popular Ezine Expands Focus & Gets Name Change

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Kennette Reed & Associates announced an expanded focus and new name for its monthly ezine. "Customer & Staff Connections" is the new name for this retention and profit increasing strategies ezine.
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July 22, 2003 (Press Release) -- FOR IMMEDIATE RELEASE







CONTACT:

Kennette Reed

Kennette Reed & Associates

655 Lewelling Blvd., #443

San Leandro, CA 94579

(510) 888-9950



kreed@kennettereed.com

http://www.retentionexpert.com





Popular Ezine Expands Focus & Gets Name Change



San Leandro, Calif. – July 22, 2003 – Kennette Reed & Associates today officially announced an expanded focus and new name for its popular monthly ezine, "Customer Connections". "Customer & Staff Connections" is the new name for this publication of retention and profit increasing strategies.





Publication of this newsletter began in 2001, and currently provides subscribers the information they need to keep customers and staff happy, and loyal. With an original focus on customer retention, shortly after its inception, the ezine began addressing subscriber's requests for additional staff-focused in the monthly ezine.





“Staff retention is also key to a company's profitability. Organizations who learn to retain both staff and customers will see bottom-line results", said Kennette Reed, founder of Kennette Reed & Associates said. “Those who understand the importance of retention and a 'people keeping environment', will experience organizational and financial success.”





“Customer & Staff Connections' provides practical business information and resources". Each monthly newsletter is actually an ezine, conveniently delivered to subscribers email address. It makes keeping up with management issues easy and convenient.





Kennette Reed & Associates is located in San Leandro, CA, and assists companies to improve profitability with solutions designed for improving customer and staff retention. For additional information about company services, visit the company website www.retentionexpert.com or phone (510) 888-9950. Subscriptions to "Customer & Staff Connections" are available at http://www.topica.com/lists/customerconnections.







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Publisher: Kennette Reed




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