New guides target improving performance of customer service reps. Frontline reps can use quizzes and charts to determine career strengths and weaknesses, improve time
management skills and reduce str
February 24, 2004 (Press Release) --
(New York, NY, February 24, 2004) — The
Customer Service Group, which specializes in
helping customer service, call center and help desk
managers increase productivity, improve service
quality and boost customer satisfaction, loyalty and
retention, is now offering three guides to assist
frontline reps with their daily performance and
professional development.
The guides can be used together as a comprehensive
approach to improving performance and
professional development, or they can be used
individually or in combination to target specific
areas for improvement.
In “A 10-Step Guide to Career Management,” reps
will get tips on how to:
* Perform a self-assessment.
* Develop communications skills.
* Learn to accept criticism.
* Learn how to be a team player.
* Learn how to defuse conflicts.
“A 10-Step Anti-Stress Campaign,” will help your
reps to:
* Identify their main stressors.
* Learn to live with unchangeable stressors.
* Write an action plan for the stressors they
can change.
* Understand management’s expectations.
* Organize their time and set priorities.
With “21 Simple Time Management Strategies,”
reps will learn how to:
* Set goals.
* Create a “to do” list the right way.
* Organize their work area.
* Conquer procrastination.
* Plan for tomorrow today.
Additional information on these “Guides” is
available online at
http://www.customerservicegroup.com/books.php
or by phoning the Customer Service Group at
1-800-232-4317.
###
The Customer Service Group provides specialized
products and services for customer service and
support professionals at every level within the
organization.
CONTACT
Adam Reis
(212) 228-0246 Ext. 105
mailto:areis@customerservicegroup.com
Customer Service Group, which specializes in
helping customer service, call center and help desk
managers increase productivity, improve service
quality and boost customer satisfaction, loyalty and
retention, is now offering three guides to assist
frontline reps with their daily performance and
professional development.
The guides can be used together as a comprehensive
approach to improving performance and
professional development, or they can be used
individually or in combination to target specific
areas for improvement.
In “A 10-Step Guide to Career Management,” reps
will get tips on how to:
* Perform a self-assessment.
* Develop communications skills.
* Learn to accept criticism.
* Learn how to be a team player.
* Learn how to defuse conflicts.
“A 10-Step Anti-Stress Campaign,” will help your
reps to:
* Identify their main stressors.
* Learn to live with unchangeable stressors.
* Write an action plan for the stressors they
can change.
* Understand management’s expectations.
* Organize their time and set priorities.
With “21 Simple Time Management Strategies,”
reps will learn how to:
* Set goals.
* Create a “to do” list the right way.
* Organize their work area.
* Conquer procrastination.
* Plan for tomorrow today.
Additional information on these “Guides” is
available online at
http://www.customerservicegroup.com/books.php
or by phoning the Customer Service Group at
1-800-232-4317.
###
The Customer Service Group provides specialized
products and services for customer service and
support professionals at every level within the
organization.
CONTACT
Adam Reis
(212) 228-0246 Ext. 105
mailto:areis@customerservicegroup.com
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