Customer Service Guides Aid Reps in Day-to-Day Performance

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) February 24, 2004 -- (New York, NY, February 24, 2004) � The

Customer Service Group, which specializes in

helping customer service, call center and help desk

managers increase productivity, improve service

quality and boost customer satisfaction, loyalty and

retention, is now offering three guides to assist

frontline reps with their daily performance and

professional development.



The guides can be used together as a comprehensive

approach to improving performance and

professional development, or they can be used

individually or in combination to target specific

areas for improvement.



In �A 10-Step Guide to Career Management,� reps

will get tips on how to:

* Perform a self-assessment.

* Develop communications skills.

* Learn to accept criticism.

* Learn how to be a team player.

* Learn how to defuse conflicts.



�A 10-Step Anti-Stress Campaign,� will help your

reps to:

* Identify their main stressors.

* Learn to live with unchangeable stressors.

* Write an action plan for the stressors they

can change.

* Understand management�s expectations.

* Organize their time and set priorities.



With �21 Simple Time Management Strategies,�

reps will learn how to:

* Set goals.

* Create a �to do� list the right way.

* Organize their work area.

* Conquer procrastination.

* Plan for tomorrow today.



Additional information on these �Guides� is

available online at

http://www.customerservicegroup.com/books.php

or by phoning the Customer Service Group at

1-800-232-4317.



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The Customer Service Group provides specialized

products and services for customer service and

support professionals at every level within the

organization.



CONTACT

Adam Reis

(212) 228-0246 Ext. 105

mailto:areis@customerservicegroup.com

customer service  Array