Web based(IVR)Customer Service application that enables web visitors to be able to SEE, HEAR and INTERACT with company personnel in real time. Personnel will be able to answer questions live using vid
March 9, 2004 (Press Release) --
Tellview Technologies and associates today announce the release of Tellview 2.0, the first true customer service application for live video conversation that plugs directly into CRM (Customer Relationship Management) systems.
What makes Tellview 2.0 unique is that it allows people to use the Internet to view and speak to one another as if they were in the same room.
“It’s almost as if the Internet isn’t even there,” says Paul Olding, Tellview’s CEO and the visionary behind Tellview 2.0. “The software enables people to converse and interact with people, while the Internet itself becomes almost invisible.”
The other innovative aspect of Tellview 2.0 is that little or no set-up or configuration is required by regular users—customers and potential customers. While Tellview 2.0 is designed to work best if the user is equipped with a mic and a webcam, anyone with an up-to-date web browser can interact with companies and organizations equipped with a Tellview 2.0 solution.
The Age of Conversation
“We see customer service and e-commerce as being two sides of the same coin,” says Paul Olding. “The Internet has enabled the age of conversation, and Tellview 2.0 enables customers and potential customers to have a real conversation with companies, eliminating extensive correspondence via email. The process of customer acquisition, fulfillment, and follow-up is a continuum, and Tellview 2.0 is designed to optimize that process along its entire length.”
By viewing the customer relationship as an ongoing conversation, and by creating the technological tools to properly enable that conversation, Tellview Technologies believes that the promise of e-commerce in the maturing Internet can finally be fulfilled.
Instant Gratification
How many times have you tried to find information on a website, only to be frustrated because the answer to YOUR particular question is missing. Tellview 2.0 allows web visitors to ask their questions to a real person, in real time, and get an immediate answer. By providing a means for site visitors to ask their questions, the conversation is initiated and the movement along the customer relationship continuum begins.
Delivering Trust
If there’s one thing missing from e-commerce up until now, it’s trust. People are still very leery about anonymously inputting credit card information to make Internet purchases. Tellview 2.0 overcomes that problem.
“By speaking to a company rep as if you’re in the same room, the trust issue is resolved,” Paul Olding explains. “You’re no longer typing in credit card numbers. You’re speaking to a real person—a person with a face and a voice. For payment, you can read your credit card number, or even just hold it up to the webcam!”
For more information and demonstrations see www.help.tellview.ca
What makes Tellview 2.0 unique is that it allows people to use the Internet to view and speak to one another as if they were in the same room.
“It’s almost as if the Internet isn’t even there,” says Paul Olding, Tellview’s CEO and the visionary behind Tellview 2.0. “The software enables people to converse and interact with people, while the Internet itself becomes almost invisible.”
The other innovative aspect of Tellview 2.0 is that little or no set-up or configuration is required by regular users—customers and potential customers. While Tellview 2.0 is designed to work best if the user is equipped with a mic and a webcam, anyone with an up-to-date web browser can interact with companies and organizations equipped with a Tellview 2.0 solution.
The Age of Conversation
“We see customer service and e-commerce as being two sides of the same coin,” says Paul Olding. “The Internet has enabled the age of conversation, and Tellview 2.0 enables customers and potential customers to have a real conversation with companies, eliminating extensive correspondence via email. The process of customer acquisition, fulfillment, and follow-up is a continuum, and Tellview 2.0 is designed to optimize that process along its entire length.”
By viewing the customer relationship as an ongoing conversation, and by creating the technological tools to properly enable that conversation, Tellview Technologies believes that the promise of e-commerce in the maturing Internet can finally be fulfilled.
Instant Gratification
How many times have you tried to find information on a website, only to be frustrated because the answer to YOUR particular question is missing. Tellview 2.0 allows web visitors to ask their questions to a real person, in real time, and get an immediate answer. By providing a means for site visitors to ask their questions, the conversation is initiated and the movement along the customer relationship continuum begins.
Delivering Trust
If there’s one thing missing from e-commerce up until now, it’s trust. People are still very leery about anonymously inputting credit card information to make Internet purchases. Tellview 2.0 overcomes that problem.
“By speaking to a company rep as if you’re in the same room, the trust issue is resolved,” Paul Olding explains. “You’re no longer typing in credit card numbers. You’re speaking to a real person—a person with a face and a voice. For payment, you can read your credit card number, or even just hold it up to the webcam!”
For more information and demonstrations see www.help.tellview.ca
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