AED announces Cenotrack HelpDesk product

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) April 26, 2004 -- Hyattsville, MD - April 27, 2004 - AED announces its latest product Cenotrack HelpDesk. AED offers Cenotrack HelpDesk to ensure that your organization continues to reduce the cost of customer service. focus on core business activities. AED�s goal is provide a cost-effective help desk product.

Cenotrack HelpDesk has been designed by a team of support professionals who believe that help desk products and services must involve two concepts; the understanding that tracking problems doesn�t always solve problems and help desk services cannot be separated from internal business processes. Based on best practices, Cenotrack HelpDesk integrates its Cenotrack Network Infrastructure Solutions experience and delivers an end-to-end solution to connect with existing customer databases and systems.



How it works

A fully integrated request management system that links to multiple databases, including knowledgebases and reporting mechanisms. HelpDesk addresses the following functional requirements:

� Problem Management and Workflow

� Knowledgebase Management

� Flexible and Customizable

� Data Analysis and Reporting



About AED

AED is a nationwide provider of turnkey professional services and integrated software solutions to the telecommunications, cable and related industries in both the private and public sectors. We provide comprehensive services through all three business units; Information Technology Group, Telecommunications Solutions Group and Business Solutions Group. Founded in 1991, the company has strong leadership and experience both domestically and internationally developing, delivering and implementing technology solutions to clients ranging from Fortune 100 corporations to growing communications companies.





About Cenotrack

Cenotrack (Central Office Tracking) provides a comprehensive view of your entire infrastructure network, including tracking and reporting of all types of equipment assets and drawings. Cenotrack is a flexible, scalable software application that delivers secure real-time access and tracking of racks, equipment and drawings. For the dedicated Cenotrack site, go to www.cenotrack.com.



About Cenotrack HelpDesk

AED�s Cenotrack HelpDesk is a further extension to AED�s commitment to deliver high quality services and customer satisfaction from AED�s Network Infrastructure Solutions. Cenotrack HelpDesk automates help desk, requests, and network infrastructure support processes.

Cenotrack, AED, Advanced Engineering Design are registered trademarks of Advanced Engineering Design, Inc. All other trademarks are the property of their respective owners.



##