New Guide Helps Customer Service Reps Improve Selling Skills

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) June 7, 2004 -- New Guide Helps Customer Service Reps

Improve Selling Skills



Selling is becoming an increasingly important

part of the frontline customer service rep�s job.

But few reps have formal sales training. A new

training booklet from the Customer Service

Group helps reps develop the skills and

motivation they need for cross-selling and

upselling.



(New York, NY, June 7, 2004) � Cross-selling and

upselling can be valuable business tools, but many

customer service professionals are reluctant to add these tools to their repertoire because of the

�stigma� often associated with selling and the lack of formal sales training.



Now managers can help their reps develop the skills and motivation they need to incorporate selling into their daily work with �The Guide to Cross-Selling and Upselling for Customer Service Professionals� from the Customer Service Group.



This hands-on guide includes a worksheet, which

helps reps overcome their reluctance to sell. It also includes information on developing a positive

attitude toward selling with �pull� techniques,

improving listening skills, developing product

knowledge, a four-step selling process, and more.



Additional information on �The Guide to

Cross-Selling and Upselling for Customer Service

Professionals� is available online at

http://www.customerservicegroup.com/books.php

or by phoning the Customer Service Group at

1-800-232-4317.



About the Customer Service Group

For more than 20 years, the Customer Service

Group has helped customer service, call center and

help desk managers increase productivity, improve

service quality and boost customer satisfaction,

loyalty and retention. The Customer Service Group

publishes �Customer Service Newsletter� and

�The Customer Communicator.� You can get more

information at http://www.CustomerServiceGroup.com



CONTACT:

Adam Reis

(212) 228-0246 Ext. 105

mailto:areis@CustomerServiceGroup.com

customer service  Array