TPMG Announces Six Sigma Black Belt Training and Certification for Administrative and Service Organi

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) June 10, 2004 -- Six Sigma is a management practice that uses data and analysis to increase customer satisfaction while keeping costs as low as possible. �It enables companies to become process perfect in its delivery of services,� says Gerald Taylor. �It is an excellent management practice that is being adopted in the services and government sector at breakneck speed!�

Sridhar Seshadri, a professor of operations management at New York University says, "you don't know about the defects in your services until a customer calls you up and complains. The consequence could be costly. On average, Seshadri estimates, the amount of lost revenue as a result of poor service quality runs as high as 50% of total costs associated with delivering those services.�



The Performance Management Group was the very first firm to provide Six Sigma Training and Consulting Services to service companies and has been doing so for almost a decade. �While everyone else was focusing on manufacturing, we concentrated on industries such as telecommunications, financial services, healthcare and the like,� says Terrill Robertson, Director of Business Development for TPMG.

The cost of the course is $8,500,00 per attendee. For more information about Six Sigma Service Excellence visit TPMG�s website at www.helpingmakeithappen.com/pages/151621





Contact:



Gerald Taylor

602 728 0185

gtaylor@helpingmakeithappen.com