The Performance Management Group announced its summer course: Six Sigma Service Excellence - Black Belt Training and Certification for service and administrative organizations. Starting August 23rd
June 10, 2004 (Press Release) --
Six Sigma is a management practice that uses data and analysis to increase customer satisfaction while keeping costs as low as possible. “It enables companies to become process perfect in its delivery of services,” says Gerald Taylor. “It is an excellent management practice that is being adopted in the services and government sector at breakneck speed!”
Sridhar Seshadri, a professor of operations management at New York University says, "you don't know about the defects in your services until a customer calls you up and complains. The consequence could be costly. On average, Seshadri estimates, the amount of lost revenue as a result of poor service quality runs as high as 50% of total costs associated with delivering those services.”
The Performance Management Group was the very first firm to provide Six Sigma Training and Consulting Services to service companies and has been doing so for almost a decade. “While everyone else was focusing on manufacturing, we concentrated on industries such as telecommunications, financial services, healthcare and the like,” says Terrill Robertson, Director of Business Development for TPMG.
The cost of the course is $8,500,00 per attendee. For more information about Six Sigma Service Excellence visit TPMG’s website at www.helpingmakeithappen.com/pages/151621
Contact:
Gerald Taylor
602 728 0185
gtaylor@helpingmakeithappen.com
Sridhar Seshadri, a professor of operations management at New York University says, "you don't know about the defects in your services until a customer calls you up and complains. The consequence could be costly. On average, Seshadri estimates, the amount of lost revenue as a result of poor service quality runs as high as 50% of total costs associated with delivering those services.”
The Performance Management Group was the very first firm to provide Six Sigma Training and Consulting Services to service companies and has been doing so for almost a decade. “While everyone else was focusing on manufacturing, we concentrated on industries such as telecommunications, financial services, healthcare and the like,” says Terrill Robertson, Director of Business Development for TPMG.
The cost of the course is $8,500,00 per attendee. For more information about Six Sigma Service Excellence visit TPMG’s website at www.helpingmakeithappen.com/pages/151621
Contact:
Gerald Taylor
602 728 0185
gtaylor@helpingmakeithappen.com
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