Utilizing Nodus Technologies Credit Card Advantage, eBlueprint.com achieved its objective of a paperless back office and improved its customer service and accounting processes.
July 13, 2004 (Press Release) --
The Challenge:
eBlueprint.com prides itself on knowing its customers and developing services that meet their printing and document requirements. Founded as Lakeside Blueprint more than 30 years ago, the company has maintained this simple philosophy while expanding geographically and technologically. Taking an innovative approach to business, eBlueprint.com provides service with the personal touch at each of its six locations, as well as an online document database and printing system, and online storefront offering paper and plotting supplies.
Prior to implementing Nodus Technologies Credit Card Advantage, eBlueprint.com faced numerous challenges stemming from the manual management of credit card transactions. Entering receipts from over 400 transactions manually cost the company time and money. Additional hours were spent during month-end reconciliation researching invoices to locate receipts that were either omitted or incorrectly posted. Upon reviewing the consequences of this manual process, the management team went in search of a solution to minimize its exposure and eliminate inefficiency.
The Solution:
After purchasing Microsoft Business Solutions – Great Plains, Tina Lemanowicz, Vice President of Administration for eBlueprint attended the Convergence show in Florida. Her purpose: find an integrated electronic payment processing solution that could provide immediate access to order information and simplify the way they managed the $30,000 in transactions running through their offices each month. Attendance of a seminar sponsored by Nodus Technologies provided the solution that enabled eBlueprint to eliminate errors and go paperless.
“Nodus Technologies Credit Card Advantage gives us the functionality we need to unify our physical storefronts, online store, and back office,” said Lemanowicz. “Its seamlessly integrates with the back office and ensures that all of the vital data processed from each of our six locations is communicated to our accounting solution.”
Implementation Results:
In less than two days, eBlueprint.com implemented the solution and trained sales and accounting personnel to use it effectively. With Credit Card Advantage, the company achieved its dream of a paperless back office and the eliminated errors that plagued them. Once orders are processed by the stores or from the web storefront, Credit Card Advantage works with the accounting solution to process the transactions then submits them to Great Plains. eBlueprint.com utilizes the book and ship feature to effectively manage COD orders. In addition, time previously spent on reconciling credit card transactions is non-existent, freeing the time of key personnel to attend to other necessary tasks.
“In the past we were forced to absorb printing and customer service costs associated with customers who didn’t pick up COD orders,” said Lemanowicz. “Credit Card Advantage allows us to book transactions at the time the order is placed, and process them when orders are complete. This saves us over $1,500 per month in hard and soft costs associated with these transactions.”
eBlueprint.com prides itself on knowing its customers and developing services that meet their printing and document requirements. Founded as Lakeside Blueprint more than 30 years ago, the company has maintained this simple philosophy while expanding geographically and technologically. Taking an innovative approach to business, eBlueprint.com provides service with the personal touch at each of its six locations, as well as an online document database and printing system, and online storefront offering paper and plotting supplies.
Prior to implementing Nodus Technologies Credit Card Advantage, eBlueprint.com faced numerous challenges stemming from the manual management of credit card transactions. Entering receipts from over 400 transactions manually cost the company time and money. Additional hours were spent during month-end reconciliation researching invoices to locate receipts that were either omitted or incorrectly posted. Upon reviewing the consequences of this manual process, the management team went in search of a solution to minimize its exposure and eliminate inefficiency.
The Solution:
After purchasing Microsoft Business Solutions – Great Plains, Tina Lemanowicz, Vice President of Administration for eBlueprint attended the Convergence show in Florida. Her purpose: find an integrated electronic payment processing solution that could provide immediate access to order information and simplify the way they managed the $30,000 in transactions running through their offices each month. Attendance of a seminar sponsored by Nodus Technologies provided the solution that enabled eBlueprint to eliminate errors and go paperless.
“Nodus Technologies Credit Card Advantage gives us the functionality we need to unify our physical storefronts, online store, and back office,” said Lemanowicz. “Its seamlessly integrates with the back office and ensures that all of the vital data processed from each of our six locations is communicated to our accounting solution.”
Implementation Results:
In less than two days, eBlueprint.com implemented the solution and trained sales and accounting personnel to use it effectively. With Credit Card Advantage, the company achieved its dream of a paperless back office and the eliminated errors that plagued them. Once orders are processed by the stores or from the web storefront, Credit Card Advantage works with the accounting solution to process the transactions then submits them to Great Plains. eBlueprint.com utilizes the book and ship feature to effectively manage COD orders. In addition, time previously spent on reconciling credit card transactions is non-existent, freeing the time of key personnel to attend to other necessary tasks.
“In the past we were forced to absorb printing and customer service costs associated with customers who didn’t pick up COD orders,” said Lemanowicz. “Credit Card Advantage allows us to book transactions at the time the order is placed, and process them when orders are complete. This saves us over $1,500 per month in hard and soft costs associated with these transactions.”
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