Knowledge Process Offshoring (KPO) opportunity to be worth USD 17 bn by 2010 - Evalueserve Study

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) July 15, 2004 -- In contrast, the revenue from plain vanilla BPO services will grow from USD 7.7 bn in FY 2003 to USD 39.8 bn in FY 2010, a cumulative annual growth rate of 26%.

KPO involves business processes that require domain expertise and high-end talent such as MBAs, engineers, doctors, lawyers, accountants and other highly skilled professionals. "KPO requires moving away from simply executing standardized processes to carrying out processes that demand advanced analytical and technical skills as well as some decision making", says Alok Aggarwal of Evalueserve. Some of the destinations from where KPO services are being provided are India, China, Russia, Canada, Israel and the Philippines.



Typical users of KPO services are market research and consulting firms, investment banks and financial services institutions, and corporate planning departments of large Fortune 500 companies. These services can also be easily used by small and medium sized enterprises due to project-based nature of the work.



Some examples of services in the KPO domain are intellectual property research, R&D in pharmaceuticals and biotechnology, data mining, and a range of analytical services such as equity research and financial modeling.

Given the large number of engineers, doctors, lawyers, chartered accountants, statisticians and scientists in India, Evalueserve believes that India can provide KPO services worth USD 12 bn by FY 2010 instead of USD 720 mn that it provided in FY 2003. This would represent a cumulative annual growth rate of approximately 50% and 250,000 such professionals would be hired by Indian KPO providers by FY 2010, which would therefore provide direct employment worth 300,000 people.

Benefits go beyond just cost savings. KPO users typically save on time and also have a greater access to various skills. In many cases, providers also offer multi-lingual research capabilities.



About Evalueserve (www.evalueserve.com)



Evalueserve is a global knowledge services firm that provides high value-added research services to leading edge clients worldwide. Our clients include global consulting and market research firms, investment banks, Fortune 500 corporations, as well as SMEs in financial services, telecom and technology, pharmaceuticals and biotech, and various other sectors such as automotive, oil and gas, etc.