Customer Service Week Tops List of Motivational Programs

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) August 9, 2004 -- (New York, NY, August 9, 2004) � Annual survey

results show that Customer Service Week is the leading form of motivational program for customer contact employees.



The �Customer Service Newsletter� 2003-2004 Salary, Incentives and Benchmarking Survey shows that there has been significant growth in the use of recognition and reward programs overall. For instance, 68 percent of this year's survey participants say they use some sort of

recognition program for customer service employees. That compares to only 46% one year ago.

Some 72 percent of these companies said that they

celebrate Customer Service Week, making this the

leading form of recognition/motivation program.



Customer Service Week is a national event devoted to recognizing the importance of customer service and honoring the people on the frontlines of the service revolution. This year Customer Service Week will be celebrated from October 4 - 8. More information on this annual industry event is available at the Customer Service Week website at http://www.CSWeek.com.



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Background

The International Customer Service Association began Customer Service Week in 1988. In 1992 the U.S. Congress proclaimed Customer Service Week a

nationally recognized event, which is celebrated

annually during the first full week in October.



The leading associations in the fields of customer

service and support, the International Customer Service Association (ICSA) and the Help Desk Institute (HDI) have joined the Customer Service Group in sponsoring this year�s event.

About Customer Service Group

Customer Service Group has been the Customer Service Week Celebration Source since 1991. Each year, the Group creates a new theme and logo for CS Week and provides information, resources and inspiration to help companies celebrate.



For more than 20 years, the Customer Service Group

has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes �Customer Service Newsletter� and �The Customer Communicator.� More information is available at http://www.CustomerServiceGroup.com



About International Customer Service Association

International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education, certification and research. More information is available at http://www.icsa.com



About Help Desk Institute

Help Desk Institute (HDI) is committed to leading and promoting the customer service and technical support industry by empowering its members through industry information, events, online forums, training and certification. More information is available at http://www.thinkhdi.com



CONTACT:

Adam Reis

(212) 228-0246 Ext. 105

mailto:areis@customerservicegroup.com

customer service  Array